Fiserv · 2 months ago
Client Operations Support Sr Professional - Application Administration
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $68K/yr
2+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The role involves supporting administration and optimization of contact center application platforms to ensure high availability and alignment with business needs.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Administer and maintain the application side of contact center platforms, including configuration, user/profile management, and permissions
Monitor system performance and proactively identify and remediate issues to minimize downtime and service impact
Coordinate vendor and internal-team activities for upgrades, patches, and platform enhancements; support testing and cutover activities
Analyze application usage and operational data to recommend configuration and process improvements that improve availability and efficiency
Manage access controls and ensure compliance with data security and privacy requirements across contact center applications
Maintain detailed documentation of system configurations, workflows, runbooks, and troubleshooting procedures
Support technology rollouts, migrations, and integrations; assist with training and change management activities for new features
Qualification
Required
2+ years of experience in a call center or contact center
Experience with using workforce management systems, call recording and quality management tools and knowledge management applications
Experience in troubleshooting common issues related to computer and phone systems
Bachelor's degree or 3+ years of equivalent combination of educational background, related experience, and/or military experience
Preferred
Experience with SQL databases
Hands-on experience building contact-center reports and dashboards in Power BI
Familiarity with AWS/Azure-hosted contact center deployments
Scripting or automation experience (PowerShell, Python) for administrative automation
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
The Motley Fool
2026-01-23
legacy.thefly.com
2026-01-22
Company data provided by crunchbase