Surfside · 21 hours ago
Customer Success Manager
NYC Metro Area
Full-time
Hybrid
Mid Level
3+ years expSurfside is a technology company powering infrastructure and software for personalized commerce and advertising. They are seeking a Customer Success Manager to focus on client relationships, optimize campaign performance, and manage key accounts to support revenue growth and platform adoption.
AdvertisingAnalyticsInformation TechnologyInternet
Hiring Manager
Danielle O'Boyle
Responsibilities
Lead, manage, and proactively grow relationships with key clients and agency partners
Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunities
Increase adoption and engagement of Surfside's self-service platform providing ongoing technical support and real time analysis
Proactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the category
Ability to understand data and trends to “tell a story” to a client through reportable insights, case studies, and optimization recommendations
Recognize upsell opportunities; lead and influence clients to invest when opportunities arise
Support Sales throughout campaign process by being active participant on client meetings for reporting updates, business reviews and campaign performance
Develop a strong understanding of Surfside's value proposition and become an expert in our product offering (current and future)
Qualification
Required
3+ years experience in digital advertising, specifically programmatic advertising, focused on account management, customer success, reporting and client services
1+ years of experience working with advertisers focused on offsite and onsite retail media campaigns
Bachelor's degree or equivalent experience
Strong organizational, presentation project management, and communication skills
Advanced Excel and PowerPoint skills, as well as experience with analyzing datasets and delivering actionable insights
Incredibly data driven, with deep understanding of advertising performance metrics
Passion for technology, media measurement, programmatic advertising and consumer insights
Self driven and motivated; ability to handle multiple projects at once
Preferred
Experience hands on keyboard with DSPs
Company
Surfside
An end-to-end marketing platform turning first party customer data into personalized advertising campaigns.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4MKey Investors
Casa Verde Capital
2021-08-10Seed· $4M
Leadership Team
Jon Lowen
Co-Founder
Michael Blanche
Co-Founder
Recent News
Company data provided by crunchbase