Schneider Electric · 8 hours ago
Customer Satisfaction & Quality Manager
Chino, CA
Full-time
Onsite
Senior Level
$130K/yr - $150K/yr
5+ years expSchneider Electric is seeking an innovative and dynamic Customer Satisfaction & Quality Manager to join their team. This role is responsible for leading quality and customer experience initiatives, overseeing quality assurance processes, and driving continuous improvement to enhance customer satisfaction across various sites.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Lead Quality and Customer Experience initiatives within the Distribution Center
Manage, develop, and mentor a team
Serve as the Voice of the Customer:
Collaborate regularly with customers to understand their expectations and concerns
Communicate customer insights and drive customer‑centric decision‑making within the organization
Influence decisions to ensure customer expectations are consistently considered
Contribute to enhancing customer satisfaction and achieving quality objectives by aligning expectations and executing effective action plans
Manage customer service and quality‑related processes from issue identification to prevention
Support Quality Excellence across the Supply Chain, including receiving, picking, packing, shipping, transportation, and returns
Integrate relevant quality programs and methodologies (such as 8D, Lean Six Sigma, and the Schneider Performance System) to support continuous improvement
Contribute to the implementation of a Tailored Supply Chain strategy
Recommend technologies or process improvements to reduce human error through automation
Implement the Schneider Electric quality policy by defining Customer Satisfaction and Quality (CS&Q) roles, targets, and objectives within the organization
Support, advocate for, and implement global directives and policies
Oversee the entity’s Integrated Management System (IMS)
Collaborate regularly with Customer Satisfaction and Quality teams to ensure their needs are understood and addressed
Identify and leverage best practices to enhance quality performance
Ensure an appropriate level of competency within the Customer Satisfaction and Quality teams
Qualification
Required
A Bachelor of Science degree in Engineering (Mechanical, Electrical, Electronic, or Industrial Engineering) is required
A minimum of five years of experience in a quality‑focused role
Experience working in logistics operations
Experience driving improvement initiatives through structured problem‑solving methodologies such as the Eight Disciplines (8D)
Experience with process robustness tools such as Process Failure Mode and Effects Analysis (PFMEA)
A strong customer‑oriented mindset
Project management skills
Strong communication and influencing skills
Experience managing and developing people
Strong analytical abilities
Change management capabilities
Lean Six Sigma certification
Experience with International Organization for Standardization (ISO) methodologies and practices
Knowledge of quality fundamentals commonly used in the automotive industry
Basic knowledge of Advanced Product Quality Planning (APQP)
Basic knowledge of International Automotive Task Force (IATF) 16949 requirements
Experience with preventive action methods such as Poka‑Yoke and Jidoka
Benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-25
Company data provided by crunchbase