Nexxen Technologies (Network Support/Managed IT Services West Palm Beach) · 11 hours ago
Senior Account Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $96K/yr
4+ years expNexxen is a company that empowers advertisers, agencies, publishers, and broadcasters globally through its unified technology stack. The Senior Account Manager is responsible for managing client relationships post-sale, ensuring client satisfaction, retention, and growth through superior campaign management and proactive communication. This role also involves collaborating with internal departments to enhance client service and drive revenue through upselling.
Cloud Data ServicesComputerNetwork Hardware
Responsibilities
Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth
Diagnosing client needs and then implementing strategies to help drive revenue for Nexxen
Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate
Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and cross-selling
Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success
Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs
Performs work directly under the supervision of Account Management Director or Team Lead
Work closely with the other Account Managers on your team to provide support and collaboration
Become a Subject Matter Expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team
Play an important role in building team culture and empowering team members to live up to company values
Qualification
Required
4+ years in digital media or account management
Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers
PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets
Proven verbal and written communication skills in a consultative, client-facing environment
BA/BS, or graduate degree preferred with a strong academic record
Self-motivated to dig in to learn about products, technology, customers, and competitors
Process oriented with a strict attention to detail
Strong organizational, analytical, and project management skills
Understanding of programmatic, ad tech, self-serve DSP's, SSP's, market and auction dynamics a plus
Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities
Preferred
Previous Account Management or Client Success experience strongly preferred
Benefits
Medical
Dental
Vision
Disability insurance
401(k)
EAP
Parental leave
Unlimited vacation
Company-paid holidays
Company
Nexxen Technologies (Network Support/Managed IT Services West Palm Beach)
IT Services/Computer Repair/Cloud/Security @ 561-718-1770 We are a leading provider of proactive IT services/computer repair for small and medium sized business, in Palm Beach and Broward County area.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase