Western Union · 6 hours ago
Vice President, Customer Care Technology & Enterprise Solution Architecture
USA TX - Austin - 11902 Burnet Rd
Full-time
Hybrid
Director/Executive
$290K/yr - $315K/yr
15+ years expWestern Union is a global leader in financial services, and they are seeking a Vice President for Customer Care Technology & Enterprise Solutions Architecture. This role involves leading the modernization of customer care technologies and establishing a cohesive enterprise architecture to support their global money movement ecosystem.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Own the full technology strategy, roadmap, and delivery for customer care platforms and solutions
Implement AI‑driven automation, advanced analytics, and modernized workflows to reduce cost‑to‑serve and elevate customer experience
Align customer care technology investments with business objectives, operational outcomes, and global support strategies
Establish, grow, and lead the enterprise Solution Architecture practice across Western Union’s global technology landscape
Define architectural frameworks, standards, governance models, and reference architectures for all systems supporting money transfer services
Oversee a team of architects designing end‑to‑end solutions across domains including payments, compliance, digital channels, customer care, and internal platforms
Ensure architectural scalability, security, performance, and long‑term sustainability across all solutions
Lead and inspire globally distributed engineering and architecture teams of 100+ professionals
Partner closely with the CIO, COO, CEO, and senior leadership to align technology strategy with corporate and operational priorities
Serve as a trusted advisor on emerging technology trends, enterprise design patterns, and innovation opportunities
Promote a culture of collaboration, engineering excellence, architectural rigor, and continuous improvement
Manage global delivery teams and strategic outsourcing partners to ensure execution excellence
Drive efficiency, reliability, quality, and scalability across technology programs
Oversee vendor selection, contract negotiations, performance management, and value delivery
Qualification
Required
15+ years of progressive leadership in enterprise technology, engineering, and architecture
Proven success leading large global engineering and architecture teams
Hands‑on software development experience earlier in career, with the ability to engage deeply on technical topics
Expertise designing and governing large‑scale enterprise or financial/transactional systems
Deep knowledge of modern architectures (cloud‑native, microservices, API‑driven)
Strong understanding of AI/ML applications, automation technologies, and customer care optimization
Familiarity with payments ecosystems, compliance platforms, and high‑volume global transaction systems
Exceptional ability to collaborate with and influence C‑suite and senior executives
Strong vendor management, negotiation, and strategic communication skills
Demonstrated ability to lead large, diverse, globally distributed teams
Bachelor's degree in Computer Science, Engineering, or related field required
Preferred
Master's degree in Computer Science, Engineering, or related field
Benefits
Short-term incentives
Multiple health insurance options
Accident and life insurance
Access to best-in-class development platforms
Family First Program
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
$800M2026-01-09Post Ipo Debt· $800M
2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
The Motley Fool
2026-01-24
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2026-01-22
Company data provided by crunchbase