Monson Savings Bank · 19 hours ago
Residential Loan Servicing Manager
Wilbraham, MA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
5+ years expMonson Savings Bank is growing! They are seeking a Residential Loan Servicing Manager responsible for overseeing all aspects of residential loan servicing operations and staff management. The role includes ensuring compliance with regulations, managing loan servicing activities, and delivering exceptional customer service.
BankingCommunitiesFinancial ServicesFinTech
Responsibilities
Oversight and management of residential and consumer loans for all servicing functions such as but not limited to escrow, PMI, Hazard insurance, flood mapping, loan payoffs/discharges, lien releases, and collateral tracking
Oversight and management of HMDA/CRA data collection and reporting
Oversight and management of the Bank’s compliance throughout the collection efforts
Ensures timely and accurate system boarding of new loans, modifications, and investor deliveries
Serves as a resource to the residential loan servicing and collections staff, fosters professional growth, and as an escalation point for team members
Implements and maintains compliant written procedures to ensure consistent and efficient loan servicing/collection operations
Manager ensures accurate and timely processing of loan servicing activities, compliance with federal and state regulations, adherence to secondary market/investor guidelines, and delivery of exceptional customer service
Exemplify and ensure support of the Bank’s strategic objectives and reputation for operational and customer service excellence
Responsible for oversight and adherence to laws and regulation requirements through out collection effort including but not limited to delinquency tracking, outreach communications, Foreclosure process, and third-party oversight
Qualification
Required
Bachelor's degree and minimum 5-7 years of related experience required; or equivalent combination of education and experience
Strong knowledge of residential loan servicing functions and regulations
Oversight and management of residential and consumer loans for all servicing functions such as but not limited to escrow, PMI, Hazard insurance, flood mapping, loan payoffs/discharges, lien releases, and collateral tracking
Oversight and management of HMDA/CRA data collection and reporting
Oversight and management of the Bank's compliance throughout the collection efforts
Ensures timely and accurate system boarding of new loans, modifications, and investor deliveries
Serves as a resource to the residential loan servicing and collections staff, fosters professional growth, and as an escalation point for team members
Implements and maintains compliant written procedures to ensure consistent and efficient loan servicing/collection operations
Manager ensures accurate and timely processing of loan servicing activities, compliance with federal and state regulations, adherence to secondary market/investor guidelines, and delivery of exceptional customer service
Exemplify and ensure support of the Bank's strategic objectives and reputation for operational and customer service excellence
Responsible for oversight and adherence to laws and regulation requirements throughout collection effort including but not limited to delinquency tracking, outreach communications, Foreclosure process, and third-party oversight
Proven interpersonal, leadership, coaching, and team-building skills
Exceptional organizational and problem-solving abilities with keen attention to detail
Excellent verbal and written communication; ability to interact effectively across all levels of the Bank
Ability to manage and prioritize multiple responsibilities with strong time management skills
Preferred
Professional, customer service-oriented manager with a strong knowledge of residential loan servicing regulations, escrow administration, investor/agency guidelines, insurance and tax tracking vendor oversight, and collections
Proficiency with Fiserv Cleartouch preferred (or comparable core/servicing systems)
HMDA/CRA reporting tools (QuestSoft or equivalent)
Insurance & Tax Tracking systems (Lee & Mason, Corelogic)
Proficient in Windows Microsoft 365 products (Word, Excel, Teams)
Benefits
Paid time off
401(k) with company match
Suite of insurance benefits including medical, dental and more
Company
Monson Savings Bank
Monson Savings Bank helps people save, businesses prosper and communities benefit from products and technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Moriarty
President & CEO
Michael R. Rouette, Sr.
Executive Vice President and Chief Operating Officer
Recent News
2025-12-30
2025-12-24
2025-11-04
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