Capital One · 7 hours ago
Principal Associate, Product Operations & Process Management - AML Next Gen Investigator Platforms
Richmond, VA
Full-time
Onsite
Senior Level, Lead/Staff
$99K/yr - $113K/yr
4+ years expCapital One is a leading financial services company, and they are seeking a Principal Associate for Product Operations & Process Management in their AML Next Gen Investigator Platforms team. This role involves acting as a primary liaison between various departments to ensure efficient operation of investigative tools while navigating complex regulatory landscapes.
Financial Services
No H1B
Responsibilities
Drive Improvements: Monitor and report on process health; contribute to the planning of redesign initiatives to eliminate friction
Control Support: Establish and manage process controls and maintain formal development/management documentation to ensure a continuous 'Well Managed' state
Access Management: Own and execute Access Management processes, certification, and ongoing user access requests
Policy Maintenance: Support the maintenance of policies and standards that govern the Next Gen ecosystem
The 'Front Door': Act as the primary intake for user issues. Manage support channels, triage topics, and collaborate with Product and Tech to drive rapid resolutions
Go-To-Market Support: Partner with business customers on user communications and go-to-market plans, ensuring smooth feature adoption
Quality Assurance: support User Acceptance Testing (UAT) efforts for product feature delivery
Risk Liaison: Support audit and exam requests, partnering with Product and Technology to provide timely and accurate evidence to the Second/Third Line
Voice of the Customer: Collect and organize qualitative and quantitative data to provide transparency to senior leadership regarding user needs and platform performance
Regulatory Support: Navigate regulatory requirements to ensure all product delivery and process improvements remain compliant
Collaborative Outcomes: Partner with Product, Technology, and stakeholders to achieve desired outcomes by clarifying needs and providing appropriate solutions
Qualification
Required
Bachelor's Degree or military experience
At least 3 years of experience in Financial Services
At least 3 years of experience in Process Management
At least 3 years of experience working on cross-functional projects and programs
At least 2 years of experience in Risk Management
At least 2 years of experience in Project Management
Preferred
4+ years of Financial Services and Process Management experience
3+ years of experience with Root Cause Analysis or Process Improvement
1+ years of experience working in an Agile environment
Professional certification in Agile, Lean, Six Sigma, or PMP
Business Process Management (BPM) certification or equivalent professional experience
Proficient in Google Workspace (e.g., Draw.io, Google Slides, and Google Sheets)
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase