MatterHackers, Inc. · 1 week ago
We're Hiring A 3D Printer Technician (Anywhere in US)
United States
Full-time
Remote
New Grad, Entry Level
$23/hr - $23/hrMatterHackers, Inc. is the largest U.S. 3D printing retailer and an Inc. 500 Fastest Growing Company, seeking a Field Service Technician. The role involves providing exceptional customer service through training sessions, machine repairs, and on-site maintenance visits to ensure clients maximize their digital fabrication tools.
Retail
Responsibilities
Conduct in-person and virtual training sessions with clients who have purchased a ‘Launchpad’ package, providing them with an hour-long, machine-specific training
Lead training sessions for clients who purchase classes such as 3D Printing 101, Basic 3D Printer Slicer training, Basic and Advanced CNC training, Basic and Advanced Laser Cutter training, and other related courses
Offer ongoing technical support to clients post-training, ensuring their continued success with MatterHackers products
On-site visits, installs, scheduled maintenance, troubleshooting, and repairs on 3D printers (FormLabs, HP, Bambu, etc) CNC, laser cutters, and other digital manufacturing tech
Diagnose and troubleshoot machine issues, providing prompt and efficient repair services to minimize downtime for our clients
Maintain accurate records of repairs and refurbishments, ensuring detailed documentation of work performed
Travel to established client locations within your current area (potential for further travel) to perform repairs, maintenance, and scheduled service visits
Manage and execute maintenance plans for customers, ensuring their machines are kept in optimal working condition
Provide technical support and troubleshooting during on-site visits, addressing client concerns and providing solutions on the spot
Collaborate with the sales and support teams to ensure seamless communication and service delivery to clients
Stay up-to-date with the latest digital fabrication technologies, including 3D printing, CNC machining, and laser cutting, to provide knowledgeable support and training
Assist with the development of training materials and documentation as needed
Occasionally assist with in-house technical support and customer service inquiries during peak periods or as needed
Qualification
Required
Strong technical knowledge of 3D printers and related software (e.g., slicers, CAD programs), knowledge of CNC machines and laser cutters a plus
Excellent communication and customer service skills, with the ability to explain complex technical concepts to clients of varying skill levels
Ability to work independently and manage a schedule of service visits and training sessions
Valid driver's license and ability to travel locally and throughout the US
High attention to detail and a commitment to delivering high-quality work
Preferred
Experience as a Field Service Technician, preferably in digital fabrication or related industries
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Company
MatterHackers, Inc.
MatterHackers is the largest 3D printing retailer in the U.S. that's on a mission to make 3D printing easier and more accessible for everyone.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lars Brubaker
CEO
Mike Hulse
Chief Financial Officer
Company data provided by crunchbase