Century Federal Credit Union · 19 hours ago
Senior Systems Administrator
Independence, OH
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expCentury Federal Credit Union, established in 1948 and one of the largest credit unions in Northeast Ohio, has an opening for a Full Time Senior Business Systems Administrator. This role serves as the technical subject matter expert for core and ancillary business systems, ensuring they are reliable, secure, and optimized for daily operations and member service.
BankingFinancial Services
Responsibilities
Serve as the technical subject matter expert and day-to-day operational liaison for Symitar, MeridianLink, Alkami, and other assigned vendors
Ensure all business systems are optimized to support operational efficiency, compliance, and member experience
Coordinate vendor support, incidents, and escalations in alignment with vendor governance and direction established by the Director of IT
In support of the Director of IT act as Alkami’s technical owner, including system architecture, integrations, authentication, entitlements, data flows, and release management
Partner with the Director of Electronic Solutions on feature deployment, roadmap execution, and digital channel enhancements
Provide technical guidance, impact analysis, and recommendations to the Director of IT for vendor performance, upgrades, contracts, and roadmap decisions
Ensure platform availability, performance, and security standards are met
Utilize automation platforms (e.g., OpCon, Fortra Automate) to improve processing reliability and efficiency
Support vendor due diligence, audits, and regulatory examinations by providing system, security, and performance documentation
Support vulnerability remediation, user access controls, logging, and audit response for all assigned platforms
Participate in disaster recovery and business continuity planning related to business applications
Provide advanced support and issue resolution for business system incidents
Work with the IT infrastructure team and MSP to ensure systems are able to communicate
Assists with, and occasionally leads, system implementations, upgrades, and enhancements for business platforms
Develop requirements, test plans, deployment plans, and rollback strategies
Partner with business units to translate operational needs into system solutions
Monitor and achieve the availability and performance of technology systems. Monitor and achieve functional business services to ensure the credit union can conduct business during stated hours according to each delivery channel
Oversee, manage and maintain knowledge of the core system functionality to maximize the member service experience
Oversee, manage and maintain knowledge of assigned applications
Provide assistance and backup support to ensure continuing operations. Support may include helpdesk coverage as well as on-call maintenance for hardware and software
Advise on infrastructure impacts to business systems
Provide tier-2 help desk support for applications
Work with external service providers to ensure prompt and reliable performance of contracts and vendor responsibilities
Train, mentor, advise, and serve as a role model for junior department employees and assists with oversight of the daily activities of the department
Partners with Development team to support reporting functionality including any external data systems that communicate with the core banking software
Participates in projects with internal departments, third party vendors, and contractors/partners as required
Escalates problems to senior staff and management to ensure timely resolution
Delegates tasks and projects as required to junior staff
Coordinates internal development training and source development resources as needed
Perform other duties as assigned
Qualification
Required
5+ years supporting enterprise financial systems in a credit union or banking environment
Hands-on experience administering a core banking platform
Experience with digital banking platforms and third-party fintech integrations
Experience supporting production financial systems in a regulated environment
Bachelor's degree in Business, Computer Science, or related field; or associate degree with minimum of 3 years of relatable experience required
Core banking systems (Jack Henry Symitar preferred)
Digital banking platforms (Alkami or equivalent)
Loan origination and account opening systems (MeridianLink or equivalent)
Financial services workflows, data structures, and regulatory controls
Automation platforms and batch processing
Microsoft 365 and Windows-based application environments
Must be analytical and solutions-oriented, with strong follow-up ability
Must be self-motivated, an independent learner, and able to work with various departments
Must be adaptable, organized, and able to work in an ever-changing environment
Ability to communicate and listen effectively, both in oral and written forms, including strong presentation skills
Strong PC and Network understanding
Displays strong commitment to system availability and accurate processing of all jobs
Must maintain an adequate knowledge of business processes, in addition to knowledge of existing hardware and software, in order to maintain efficiency and suggest improvements
Ability to collaborate with vendors and internal teams in order to solve problems and implement new technology solutions
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Century Federal Credit Union
Century Federal Credit Union is a member-owned, not-for-profit financial cooperative serving more than 27,000 members.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Emily Bopp
EVP | CFO
Company data provided by crunchbase