Amazon · 13 hours ago
Sr. Customer Solutions Manager
Austin, Texas, USA
Full-time
Onsite
Senior Level
$177K/yr - $239K/yr
7+ years expAmazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager responsible for accelerating customers' cloud and AI transformation journeys. The role involves collaborating with AWS teams and customers to design and execute strategic migrations to the AWS cloud, while driving innovation and adoption of AI technologies.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities
Deliver complex technical projects and migration and AI initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies)
Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems
Implement and define effective people change management approaches to drive successful cloud journeys
Work cross-functionally with AWS service teams to address critical customer requirements
Proactively mitigate adoption risks and track realization of customer business cases
Share best practices and thought leadership in public forums to advance the cloud ecosystem
Qualification
Required
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
3+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Travel up to 25% of the time
Preferred
1+ years of professional work experience, or experience with AWS services or other cloud offerings
Experience coordinating between project teams and customers to meet unique customer requirements
Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
Product lifecycle or product management experience
Experience working with Independent Software Vendors
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase