Independent Health · 19 hours ago
Patient Care Specialist
Buffalo, NY (14221)
Full-time
Hybrid
Entry Level
$20.50/hr - $21.50/hr
1+ years expIndependent Health is seeking a Patient Care Specialist to assist in pharmacy operations. The role involves handling customer inquiries, maintaining patient records, and facilitating communication between patients and healthcare providers.
Health CareInsuranceNon Profit
No H1B
Responsibilities
A patient care specialist through incoming and outgoing calls answers patient inquiries about billing, procedures, policies and available services
Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff
Maintain patient records; filing, documentation duties
Set up, data entry
Packaging and shipping
Financial arrangements, collecting co-payments
Coordination of benefits
Financial assistance coordination
Prior Authorization assistance with offices
Billing
Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement
Specialists must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist
Qualification
Required
High School diploma or GED required
One (1) year of experience working in a high volume pharmacy, or equivalent setting, required, or six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department
Effective oral and written communication skills and an aptitude for working with other health care professionals
Ability to lift a minimum of 5lbs
Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Preferred
National Pharmacy Technician Certification (CPhT) preferred
Experience working with online claims processing system preferred
Benefits
Full range of benefits
Generous paid time off
Company
Independent Health
As one of Western New York's first HMOs, Independent Health covers approximately 355,000 people here and across the country with more than 100 plans, services and products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-18Acquired
Leadership Team
Michael W. Cropp, M.D., M.B.A.
President and CEO
Jim Dunlop Jr.
Executive Vice President and Chief Financial Officer
Recent News
vermontbiz.com
2025-11-19
2025-11-19
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