Cox Enterprises · 16 hours ago
Multi Solution Performance Manager
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $113K/yr
4+ years expCox Automotive is a leader in transforming the automotive industry, and they are seeking a Multi Solution Performance Manager. This role involves managing client relationships with automotive retailers and dealerships, ensuring their needs are prioritized, and driving engagement to optimize product adoption and business growth.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Responsible for external client retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio
Be able to quickly develop a rapport with a client, who is not interacted with on a regular cadence
Competent at leveraging methods of communication beyond live conversation to keep dealers engaged with Cox Automotive
Strategically manage a high-volume portfolio by leveraging data and insights to identify areas of opportunity, risk, and priority
Proactively assess client health and retention risk using key performance metrics, engagement trends, and product utilization data
Act as an internal advocate, effectively communicating client needs to cross-functional teams to drive improvements and issue resolution
Manage escalations efficiently, working within a matrixed organization to coordinate timely and effective solutions for clients
Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity
Retain clients by engaging with each client through virtual screen share engagements to drive valuable insights to increase product utilization and improve client’s business processes and helps them meet their objectives
May also work with ‘at risk’ clients, using judgment to identify and develop strategic action plans to strengthen relationships and retain business
Follow standard practices and procedures to identify key barriers and core problems affecting client success and apply strategic problem-solving to achieve results
Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results
Proactively monitor system ‘red flags’/emergencies with clients and take immediate action
Improves existing processes & systems using conceptualizing, reasoning and interpretation during engagement with clients
Maintain up-to-date product knowledge, including new releases and enhancements, to provide expert-level guidance to clients
Follow company guidelines and best practices while continuously seeking ways to improve client support and retention strategies
Qualification
Required
Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
Responsible for external client retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio
Be able to quickly develop a rapport with a client, who is not interacted with on a regular cadence
Competent at leveraging methods of communication beyond live conversation to keep dealers engaged with Cox Automotive
Strategically manage a high-volume portfolio by leveraging data and insights to identify areas of opportunity, risk, and priority
Proactively assess client health and retention risk using key performance metrics, engagement trends, and product utilization data
Act as an internal advocate, effectively communicating client needs to cross-functional teams to drive improvements and issue resolution
Manage escalations efficiently, working within a matrixed organization to coordinate timely and effective solutions for clients
Build and maintain relationships with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity
Retain clients by engaging with each client through virtual screen share engagements to drive valuable insights to increase product utilization and improve client's business processes and helps them meet their objectives
May also work with ‘at risk' clients, using judgment to identify and develop strategic action plans to strengthen relationships and retain business
Follow standard practices and procedures to identify key barriers and core problems affecting client success and apply strategic problem-solving to achieve results
Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results
Proactively monitor system ‘red flags'/emergencies with clients and take immediate action
Improves existing processes & systems using conceptualizing, reasoning and interpretation during engagement with clients
Maintain up-to-date product knowledge, including new releases and enhancements, to provide expert-level guidance to clients
Follow company guidelines and best practices while continuously seeking ways to improve client support and retention strategies
Preferred
At least 4 years experience in retail automotive management. This may include General Manager, Sales Manager/Director, Finance Manager/Director, Digital Marketing Manager/Director, Fixed Operations Manager/Director, or Inventory Manager/Director
Expert knowledge in one or more of Cox Automotive's retail software solutions strongly preferred; vAuto, VinSolutions, Dealertrack DMS, Xtime, or Dealer.com
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
Ability to effectively work with all levels at an automotive dealership or dealer group
Ability to communicate in a way that retains audience engagement
Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption
Client focus and strong customer service skills/approach
Persistent and proactive highly motivated self-starter passionate about client satisfaction
Ability to work remote, nearly autonomously under moderate supervision with ability to follow department standard practices and procedures
Desire to work in a highly collaborative atmosphere through remote technologies
Ability to collaborate in a matrixed environment to identify solutions for client issues as they arise
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Drive for Results: Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Focus on Customers: Promoting and living customer service as a value. Ensuring that the (internal or external) customer's needs are a driving force behind priorities, decisions, processes, and activities
Benefits
A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
The flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
Seven paid holidays throughout the calendar year.
Up to 160 hours of paid wellness annually for their own wellness or that of family members.
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase