Serco · 10 hours ago
General Clerk II - Seasonal Remote - $19.22/hr
United States
Contract
Remote
New Grad, Entry Level
$19.22/hr - $19.22/hr
0+ years expSerco is a company that supports the Centers of Medicare & Medicaid Services, providing technology-enabled support services to government organizations. They are seeking a General Clerk II Seasonal to assist consumers with health care verifications through outbound calls and detailed record keeping while delivering exceptional customer service.
AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation
Responsibilities
Post information to agency records and modify forms or records
Will communicate with consumers using your English and Spanish speaking skills
Provide telephone support
Record and input information to internal database records
Conduct outbound telephone calls
Receive inbound telephone calls
Perform data entry and retrieval and perform arithmetical computations
Receive coaching/feedback and implement/take action to make changes as appropriate
Participate in internal training through company Learning Management System and passing certification tests
Adhere to service compliance requirements by completing training modules and passing annual re-certifications
Maintain required production and quality standards as outlined by contract
Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalate when necessary
Effectively work in a team environment
Demonstrate flexibility and ability to adapt to change
Additional duties as assigned
Qualification
Required
High school diploma or equivalent. Education beyond high school completion may be a substitute for experience
6 months of relevant experience
Ability to pass a background check and drug screen. Medical marijuana cards are not acceptable
Strong internet connectivity
Live within the following wage determination counties: Washington, Madison, or Benton
A defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying
A private location in your home to conduct confidential phone conversations
A home workstation is preferably connected through the CMS-provided hard wired ethernet cable. You may connect using built in Wi-Fi capability
The ability to maintain internet connectivity consistently throughout the workday and immediately report lost connectivity
Preferred
Have clerical skills including data entry, typing and outbound telephone calls
Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired
Be able to use a computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook)
Be able to multitask using two computer screens and navigating between multiple software programs
Be able to work independently, perform as a self-starter, and meet critical deadlines
Be able to communicate effectively
Be able to maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions
Company
Serco
Serco is a provider of professional, technology, and management services to government.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-05-12IPO
Leadership Team
Andrew Head
CEO, Serco Asia Pacific
Michael LaRouche
Chief Executive Officer, North America
Recent News
2025-12-31
2025-11-27
2025-10-13
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