Alabama Power Company · 3 hours ago
Inside Sales Coordinator
Atlanta, GA, United States
Full-time
Hybrid
Entry Level
2+ years expAlabama Power Company is a subsidiary of Southern Company, serving millions of natural gas utility customers. They are seeking an Inside Sales Coordinator to support the Growth & Retention team by performing inside sales duties, managing customer interactions, and providing program management for natural gas initiatives.
Electrical DistributionEnergyLogisticsRetail
Responsibilities
Track and report on sales programs including response and conversion rates
Prepare a variety of weekly and monthly reports to support the Growth & Retention team
Perform monthly data quality verification checks on new and existing projects
Responsible for in-house program management, including but not limited to, tracking applications, verifying status and eligibility, contacting customers, employees, builders, marketers, or contractors for more information or in the event of a discrepancy, processing check payments, sending correspondence, tracking, reporting, and serving as point of contact for answering questions relating to the program
Educate current and prospective customers on the benefits of natural gas, natural gas appliances, cost savings of converting to natural gas, and answer any questions the customer may have related to any of our growth and retention programs or questions on the process of converting to natural gas
Responsible for managing customer touchpoints as part of Growth & Retention programs, including serving as point of contact, determining program eligibility, managing agreements and terms & conditions, maintaining all notes and paperwork, processing invoices, and handling customer questions and concerns
Provide support and help manage programs focused on converting new customers and existing customers to natural gas
Maintain several departmental databases and ensure accurate reporting and tracking to support the Growth & Retention department
Provide ah-hoc support to management related to reports, metrics, goals, budget, programs, etc
Perform onboarding tasks such as creating new requests, entering gas loads, entering customer contact information, corresponding with customers, contractors, marketers, and builders, and completing onboarding tasks
Arrange meeting logistics (e.g., schedules meetings, reserves meeting space, orders refreshments/audio visual equipment or other materials); monitors and follows-up on meeting requests, sends reminders, and other communication as required
Send form letters and/or mass mailings to customers, upon customer or new business representatives' request
Process and track invoices to ensure payment; track invoices paid for budget reconciliation and planning
Support sales management in identifying new customers, markets, and applications for natural gas and assesses the business impact of those implications
Provide research assistance for strategic planning and business development efforts as well as ad-hoc research requests
Conduct inside sales calls to prospective natural gas customers
Manage employee and customer referral programs designed to encourage lead generation and topline growth
Be proficient in several company systems including GSCA, GCMA, CC&B, WMIS, GLOBE and ARM
Update customer information in GCMA and CC&B, as needed, and serve as research expert on customer accounts
Make customer calls for account executives and create PWR/BCAs when needed, provide coverage for account executives during planned and unplanned absences
Responsible for helping lead Records & Information Management (RIM) program for department
Responsible for special projects, as requested
Maintains working knowledge of all company products and services, as well as operating policies and procedures
Other duties as assigned in support of company growth and retention
Qualification
Required
BA/BS degree with 2-3 years applicable experience
Or equivalent combination of academic education and experience
Advanced Microsoft office skills (MS Word, Excel, PowerPoint, and SharePoint)
Must be able to independently set priorities of tasks amongst multiple assigned projects
Strong attention to detail with demonstrated ability to work with all levels within the organization
Ability to effectively sell, listen, and communicate with customers
Superior organizational skills with the ability to handle multiple tasks concurrently
Preferred
Natural Gas industry experience with 2-3 years sales, construction, or GIS experience
Benefits
Competitive base salary
Annual incentive awards for eligible employees
Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being
Additional compensation, such as an incentive program
Company
Alabama Power Company
Alabama Power provides the valuable combination of It is a sub-organization of Southern Company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Peoples
Chairman, President and Chief Executive Officer
Moses Feagin
Executive Vice President, CFO and Treasurer
Recent News
Morningstar.com
2025-11-04
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