Citi · 5 hours ago
Customer Data Application Support Lead
Jacksonville Florida United States
Full-time
Hybrid
Senior Level
$126K/yr - $189K/yr
6+ years expCiti, the leading global bank, is seeking a Customer Data Application Support Lead responsible for overseeing the operations of the customer data management application support team. This role involves troubleshooting, managing escalations, driving process improvements, and collaborating with stakeholders to support organizational goals.
BankingFinanceFinancial Services
Responsibilities
Provide hands-on Level 3 support for customer data application, troubleshoot technical and functional issues
Troubleshooting skills in resolving complex issues, performing root cause analysis and documentation
Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
Collaborate with consuming application and business users to understand application-related issues and requirements
Collaborate with cross-functional teams to identify and resolve production issues
Monitor and Manage Inbound and Outbound feed SLA breaches
Create and maintain documentation related to production process, procedures, issues, and resolutions to improve application support
Execute the application support strategy aligned with business objectives
Lead and mentor application support teams ensuring high performance and efficiency
Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
Coordinate with SA and EAP teams on the System updates, green zones, and COB activities
Provide daily, weekly, and monthly reports on system performance and issue status to senior management
Participate in on-call rotation and respond to production issues after business hours
Identify opportunities for process improvements and propose solutions with cost and benefit analysis
Coordinate with development managers, ensuring the outstanding issues are tracked to closure, particularly long-term strategic fixes
Should be adaptive in learning new technologies as per organization needs
Qualification
Required
6+ years' experience in an applications support role
Hands on experience with Java, Spring boot micro services, ETL Abinitio, Oracle database, Openshift, CICD deployments, Bitbucket repository
Troubleshooting skills in resolving complex issues, performing root cause analysis and documentation
Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
Write strong SQL queries/scripts on Oracle database for data analysis and problem resolution
Collaborate with consuming application and business users to understand application-related issues and requirements
Collaborate with cross-functional teams to identify and resolve production issues
Monitor and Manage Inbound and Outbound feed SLA breaches
Create and maintain documentation related to production process, procedures, issues, and resolutions to improve application support
Execute the application support strategy aligned with business objectives
Lead and mentor application support teams ensuring high performance and efficiency
Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
Coordinate with SA and EAP teams on the System updates, green zones, and COB activities
Provide daily, weekly, and monthly reports on system performance and issue status to senior management
Participate in on-call rotation and respond to production issues after business hours
Identify opportunities for process improvements and propose solutions with cost and benefit analysis
Coordinate with development managers, ensuring the outstanding issues are tracked to closure, particularly long-term strategic fixes
Should be adaptive in learning new technologies as per organization needs
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Strong firsthand experience with Enterprise level applications and the workflows
Understanding of financial domain (in the areas of Credit Cards, Retail Banking, Retail Services, Mortgage and Brokerage) is an added advantage
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Highly proficient in creating and debugging complex SQL queries for data analysis and troubleshooting
Experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark is an added advantage
Experience in developing and optimizing Unix shell scripts for automation and issue resolution
Manage job orchestration using tools like Autosys and other schedulers
Experience with ITIL practices and ticketing systems like Service Now and Jira
Experience with OpenShift for containerized workloads is a plus
Bachelor's/University degree or equivalent experience, Masters degree preferred
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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