Ravago Manufacturing Americas · 8 hours ago
Customer Service Representative / Sample Coordinator
Twinsburg, OH
Full-time
Onsite
Senior Level
5+ years expRavago Manufacturing Americas is seeking a Customer Service Representative & Sample Coordinator to support customer satisfaction and product trial processes. This role involves managing product sample requests, coordinating shipments, and providing exceptional customer service while overseeing customer orders and inquiries.
ManufacturingPlastics and Rubber ManufacturingRecyclingSales
Responsibilities
Independently manage domestic and/or international customer accounts – each customer service rep is assigned specific accounts that they are responsible for overseeing and influencing for optimal satisfaction
Accurately and efficiently enter customer orders into the ERP and receive and process all incoming sample requests from the sales, customer service, or technical teams through the CRM system
Communicate with internal and external customers regarding order and sample status making sure the customer has the most up to date information
Build strong relationships with key purchasing personnel to have a distinct understanding of their needs. Use that unique understanding to critically assess orders for accuracy and consistency
Manages the order process flow from receipt of order to delivery ensuring all steps are completed with accuracy and timeliness
Exhibits tact, patience, and diplomacy while wading through complex problems
Oversees pricing precision and communicates closely with the pricing personnel to insure accurate invoicing
Coordinate with the Vendor or supplier to source, package, and label chemical samples
Generate and maintain documentation such as Safety Data Sheets (SDS), Certificates of Analysis (COA), USMCAs, Packing Slips, BOLs, and sample tracking logs
Work closely with the logistics/shipping team to arrange prompt and compliant customer delivery
Qualification
Required
High School diploma required
Excellent written and oral communication skills
Ability to create, enhance, and maintain customer relationships
Handles fast paced and stressful situations well
Exceptional customer service skills
Self-motivated with the ability to work accurately and efficiently
Maintain organization amongst a process flow with moving pieces
Skilled in investigating issues and formulating creative solutions
Preferred
Bachelor's degree or related training equivalent preferred
Minimum of 5 years of relevant work experience in similar title and scope of responsibility – preferred
Bilingual candidates desired
SOP Software
Microsoft suite: Outlook, Excel, Teams, SharePoint, PowerPoint, CRM
Company
Ravago Manufacturing Americas
Ravago Manufacturing Americas (RMA) produces a wide range of plastic and rubber materials from high performance engineered resins to recycled post-consumer materials.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase