NEOGOV · 6 hours ago
Student Success Liaison
Milwaukee, WI
Full-time
Onsite
Entry Level
$23.92/hr - $29.90/hr
2+ years expMilwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering high-quality programs that connect students to careers. The Student Success Liaison supports the Pathway Office by assisting new and current students with their registration activities and connecting them to appropriate resources.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Creates and maintains a welcoming, inviting, and student-centered Pathway Office environment by displaying a positive and friendly attitude; provides excellent service and individualized student support
Ensures delivery of excellent customer service, including face-to-face, telephone, electronic communications and print transactions
Contacts District departments/offices to research answers for students to avoid call transfers or sending students to other offices
Provides comprehensive administrative support to the pathway by maintaining records, completing data entry, interpreting data requiring reference to various sources, and assisting with the preparation of documents, reports, and correspondence, including designing formats for tables, charts and graphs
Provides office coverage, sometimes alone, for the Pathway Office hours
Connects to others virtually as needed but is expected to problem-solve on the spot for the students in the office
Takes on more complex tasks related to pathway projects, ensuring timely completion
May assist in special studies or initiatives
Contributes ideas for process improvement and efficiency
Assists with Pathway and Pathway Program Student Orientations and other program functions
Provides job training and assistance to colleagues and subordinates as needed and appropriate
Effectively explains and provides Pathway-specific assistance in the enrollment process including admissions, financial aid, counseling, advising, orientation, and registration
Aids students with registration activities to promote program progression (e.g., completing and processing course registrations/adds/drops, demographic changes, add/change program forms, updating catalog years, completing course waivers, course overload requests, supporting submission of Credit for Prior Learning request forms), etc. unless complicated situations are involved, such as duplicate records, etc
Identifies and refers students to available MATC support services and community-based organizations; offers solutions to current students that promotes student retention
Provides information that requires knowledge of general Student Services and Academic processes and procedures; exercises discretion in determining pertinent information
Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions
Addresses all student and employee behavior in a confidential and respectful manner
Establishes, maintains, and enhances positive work relationships with students, staff, faculty, and administrators
Collaborates with departments, services, and stakeholders to ensure delivery of accurate information of MATC services within the pathway
Maintains informed on emerging technology trends and common user issues in higher education with an emphasis on community Colleges
Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning
Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives
Qualification
Required
Associate degree in Business, Communication or a related field
At least two (2) years of experience in customer service and/or call center
Preferred
Bachelor's degree in related field
More than two (2) years of experience preferably in a higher-education setting
Benefits
HEALTH INSURANCE: MATC offers a choice between two medical insurance plans.
DENTAL INSURANCE: MATC offers a traditional group dental plan through Delta Dental.
GROUP TERM LIFE INSURANCE: MATC offers group life insurance benefits through Symetra Provident Insurance.
RETIREMENT BENEFITS: If you are employed for greater than 12 months and meet the minimum hours requirement for participation in the WRS pension system.
FLEXIBLE SPENDING PLANS: MATC offers eligible employees the opportunity to participate in both Health Care and Dependent Care flexible spending accounts.
SICK LEAVE BENEFITS: Sick leave is earned based on one times the weekly workload per semester.
VACATION BENEFITS: Vacation is earned based on the length of service and hours worked each pay period.
PAID HOLIDAYS: MATC offers paid/flex holidays based on position.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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