Shepherd Veterinary Solutions · 1 day ago
Practice Support Manager
United States
Full-time
Remote
Mid Level
$65K/yr - $85K/yr
3+ years expShepherd Veterinary Solutions is the fastest-growing veterinary practice management software in the U.S., dedicated to simplifying the operations of veterinary practices. The Practice Support Manager will serve as a frontline partner to veterinary teams, providing real-time support and troubleshooting while helping them navigate complex workflows and understand the software's functionalities.
Information TechnologySoftware
Responsibilities
Provide real-time support to veterinary practices via online chat (primary), email, Zoom, and phone calls
Investigate and troubleshoot user questions by navigating Shepherd, asking effective discovery questions, and working through workflows
Reason through multi-step scenarios to identify root causes and guide users to resolution
Clearly explain •how and why• Shepherd behaves the way it does using concise, written communication
Learn and apply frequent product updates through documentation, videos, hands-on testing, and collaboration with internal teams
Qualification
Required
3–5 years of experience working in a veterinary practice
Experience supporting users in a SaaS or technical support environment
Comfort working in a remote, self-directed role that requires strong organization and time management
Strong written communication skills with the ability to explain complex concepts clearly
Ability to independently investigate issues, reason through multi-step problems, and adapt to frequent product changes
Benefits
Competitive salary and benefits
Company
Shepherd Veterinary Solutions
Shepherd Veterinary Software is the nation’s fastest-growing practice information management system.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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