Solis Health Plans · 8 hours ago
Medicare Advantage Call Center Sr. Manager
Doral, FL
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
3+ years expSolis Health Plans is seeking a Medicare Advantage Call Center Sr. Manager to ensure service representatives adhere to policies and meet service quality goals. The role involves managing recruitment, training, and performance management within the department to deliver excellent customer service.
Health CareHealth DiagnosticsPersonal Health
Responsibilities
Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service
Is visible and available to staff to answer questions, monitor calls and give ongoing feedback
Utilizes available incentive programs to reward, recognize and celebrate team and individual successes
Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards
Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands
Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives
Remove barriers to job performance and ensures regulatory compliance
Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals
Builds a cohesive team that works well together
Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions
Proactively analyzes constituent data, identifies trends and issues
Recognizes and acts on the needs to improve the development and delivery of products and services
Clearly identifies what must be accomplished for successful completion of business objectives
Qualification
Required
BILINGUAL IN ENGLISH AND SPANISH IS REQUIRED
Bachelors degree required
3+ years of customer service experience
2+ years of leadership experience (supervisor, interim supervisor, or manager)
2+ years of call center experience
Benefits
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Solis Health Plans
Solis Health Plans is a medicare firm that deals with healthcare solutions and plans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Efrain Duarte
Chief Executive Officer
Michael Lynch
Chief Financial Officer
Recent News
2025-04-15
Company data provided by crunchbase