USAJOBS · 17 hours ago
Customer Specialist (Produce)
Multiple Locations, USA
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $119K/yr
1+ years expUSAJOBS is seeking a Customer Specialist (Produce) to act as a field representative for the Defense Logistics Agency. The role involves extensive travel and responsibilities such as identifying customer needs, resolving support problems, and developing customer service improvements.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team and is located in the field involving extensive travel
Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel
Develop customer service improvements and associated implementing guidance
Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction
Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF/V) mission
Monitor and report on customer support issues resulting from produce contractor performance issues
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Flexible
Security Requirements: Non-Critical Sensitive
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Authorized
Bargaining Unit Status: No
Pre-Employment Physical: Required
One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position
To qualify at the GS-12 level, applicants must possess one year of specialized experience at the GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector
Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement
Creditable specialized experience includes familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions
Identifying customer needs by analyzing national produce industry, assessing various product characteristics, growing conditions, growing areas, and seasonality of product
Applying marketing principles to support analysis of major program issues, industry operations, trade, business practices and customer requirements
Planning, scheduling, and conducting studies to identify and recommend ways to improve work operations
Effectively communicating orally and in writing to document study findings, prepare briefings, develop correspondence, and make recommendations to internal and external personnel
Employee's duties and responsibilities require daily walking, standing, stooping, and possibly lifting heavy boxes and crates containing fresh fruits & vegetables (FF&V), and driving long distances
The work requires above average resistance to fatigue
Work requires extensive travel, and the necessity to be outside in extreme weather conditions
Work will require visiting warehouses, refrigerated facilities, packing houses, cold storage areas in schools and on military bases that are dusty, dirty, and slippery
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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