USAA · 2 hours ago
Business Process Owner I – Member Digital Communications
San Antonio Home Office I
Full-time
Hybrid
Mid Level
$77K/yr - $147K/yr
4+ years expUSAA is dedicated to empowering its members to achieve financial security, and they are seeking a Business Process Owner I to enhance business processes and ensure effective execution. The role involves planning, directing, and coordinating activities for business processes while aligning them with overall strategies and managing risks.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
Assists in identification of business unit and business process risks across assigned activities
Develops communication plans for customers and internal stakeholders
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Hands on experience with process mapping and modeling and creating and validating process documentation
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices
Demonstrated experience with utilizing various systems to collect and analyze data
Preferred
Experience managing the process, risk, and control inventory for a business process
Experience managing IT incidents
Experience with the USAA Issue Management process and using the Issue Management Service Now application
Experience with business continuity and disaster recovery planning
Experience with the USAA Enterprise Resiliency management processes, tools, and application
Experience with business record management to include archiving, managing legal holds, and managing retention policies
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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