ArcelorMittal · 9 hours ago
Customer Service Representative
Mobile, AL
Full-time
Onsite
Entry, Mid Level
2+ years expArcelorMittal North America is the world’s leading steel and mining company, dedicated to driving success through its people. The Customer Service Representative will serve as the primary point of contact for customer accounts, fostering relationships and managing order fulfillment processes to meet customer expectations.
IndustrialManufacturingMining
Hiring Manager
Anais Diaz
Responsibilities
Primary point of contact for assigned customer accounts
Fosters customer relationships and has explicit understanding of customer requirements
Responsible for the order fulfillment processes including but not limited to:
Enters customer purchase orders (such as steel/material specifications, delivery information, pricing, etc.) into using SAP in a quick and error free manner
Monitors sales activity to ensure business plan and forecast targets are not exceeded
Monitors pricing guidelines for contract and spot business; monitors billing errors to achieve 0% pricing errors
Manages inventory and monitor supply chain to meet customer expectations
Manages work queues to ensure orders are fulfilled as required
Initiates necessary actions required to resolve any obstacles between customers' requirements and AM/NS ability to satisfy them
Decision maker within established guidelines in a fast-paced, sometimes stressful environment
Maintains open, professional communication with other departments including Sales, Technical Services, Production Planning, and Logistics regarding all aspects of customer requirements
Qualification
Required
Bachelor's Degree in Business Administration, Marketing, Finance, or Supply Chain Management, or combination of education and related experience
Excellent time management skills
Highly energetic and self-starter
Problem resolution and resourceful
Process improvement oriented
Demonstrates strong decision-making, analytical, and problem-solving skills
Able to competently handle a fast-paced environment, with strong organizational, multi-tasking, and prioritizing skills
Ability to deal sensitively with confidential material
Preferred
2 to 3 years demonstrated experience in Inside Sales role
Steel industry, manufacturing, or automotive industry experience
Highly proficient in MS Word, PowerPoint, Excel and Outlook
SAP or other ERP system experience
Benefits
Paid vacation
401k employer match
Health insurance
Prescription drug insurance
Dental insurance
Vision insurance
Life and disability insurance
Company
ArcelorMittal
ArcelorMittal is a mining and steel manufacturing company that produces iron ore and metallurgical coal. It is a sub-organization of Qarmet.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.31BKey Investors
European Commission
2025-09-30Post Ipo Debt· $762.75M
2024-12-10Post Ipo Debt· $1.05B
2024-06-11Post Ipo Debt· $989.29M
Leadership Team
Joe Mathews
Chief Executive Officer
Uwe Leopold
Chief Executive Officer
Recent News
2026-01-14
2026-01-11
2026-01-06
Company data provided by crunchbase