Summit Fire Protection · 11 hours ago
Customer Account Manager
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expSummit Fire Protection is a leading provider in the fire protection industry, seeking a Customer Account Manager to manage and develop client relationships. The role involves serving as the primary contact for customers, ensuring their needs are met, and driving sales and account management efforts.
Facilities Support ServicesPublic SafetyService Industry
Responsibilities
Build and maintain strong relationships with new and existing clients
Serve as the primary liaison between the company and customers, addressing inquiries, concerns, and requests
Identify and pursue new business opportunities within the assigned territory or customer base
Prepare and present tailored proposals for fire protection services and products
Achieve sales targets and contribute to company growth
Monitor client accounts to ensure timely and high-quality service delivery, including inspections, maintenance, and installations
Provide regular updates on fire protection systems and compliance requirements
Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance
Assist clients in understanding and meeting compliance requirements
Coordinate with service, inspection, and installation teams for seamless service delivery
Work with finance and administrative teams to manage contracts, billing, and account records
Implement strategies to retain clients and enhance satisfaction through excellent service and communication
Address customer feedback to improve services and relationships
Qualification
Required
High School Diploma or GED (required)
2 years of customer service and computer experience
Sales and negotiation abilities to drive business growth
Knowledge of fire protection systems, services, and regulatory compliance
Organizational and problem-solving skills for managing multiple accounts effectively
Strong interpersonal and communication skills to build lasting relationships
Ability to effectively read, write, and communicate in English with employees and customers
Ability to operate a computer
Proficiency in customer relationship management (CRM) tools and basic office software
Advanced Microsoft Office experience (Excel, Word, Outlook) required
Valid driver's license with an acceptable driving record (required)
Must comply with SFP's Drug and Alcohol policy and Background screening requirements, including customer-specific requirements based on contractual agreements
Preferred
1 year scheduling experience (preferred)
Familiarity with local zip codes and geographic regions to ensure efficient scheduling
Benefits
Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long-Term Disability – Employer Paid
Short-Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program
Company
Summit Fire Protection
Summit Fire Protection specializes in design, installation, inspection, testing and maintenance of the buildings from fire and intrusion.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase