La-Z-Boy Incorporated · 11 hours ago
Design Associate
Mission Viejo, CA
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $75K/yrLa-Z-Boy Incorporated is an industry-leading organization known for its focus on comfort and innovation. They are seeking a Design Associate who will be responsible for creating exceptional customer experiences through sales and design consultations, while promoting long-term customer relationships.
FurnitureManufacturingSales
Responsibilities
Drives Sales Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy
Promote the Design program & assist the Designer to achieve established Design program sales goals
Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of the features and benefits of existing and new product lines
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
Execute and champion the Design process following the established company guidelines
Responsible for supporting design related functions in the store
Provide the highest level of customer service to all current and future customers
Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future follow‐up
Make sound business decisions to deliver customer satisfaction and promote team environment
Provide support by being responsive to incoming phone calls and emails
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
Maintain a positive working relationship with all store employees
Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
Help promote and champion a culture of sales and service
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible for accurately completing daily On‐Point system logs
Show a sense of urgency, enthusiasm and excitement with the store team and customers
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
Consistently schedule deliveries with customers
Responsible for opening and closing of the store
Qualification
Required
High School Diploma or equivalent
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to effectively manage time and conflicting priorities
Ability to effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends and holidays as required
Initiative to meet assigned goals, missions and objectives and motivated to achieve more
Strong attention to detail
Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
Ability to lift and/or carry up to 50 pounds
Ability to stand for long periods of time
Nearly continuous use of repetitive hand motions, hearing and listening
Often required to sit, walk, bend and stoop
Subject to inside environmental conditions
Ability to pass background and drug screen
Preferred
Bachelor's degree in Business or a related field
Benefits
Health Insurance through Blue Cross/Blue Shield
Optum for Prescriptions In-Network
Dental and Vision Insurance
Paid Vacation
401k with match
Disability Insurance
Life Insurance and AD&D
Paid Bonding Leave
Paid Training
Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free
Tuition Reimbursement (may receive up to $5,250 per calendar year)
Employee Assistance Program (Free to all employees!)
+ Counseling sessions
+ Financial and legal resources
Company
La-Z-Boy Incorporated
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927.
Founded in 2015
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1987-08-20IPO
Leadership Team
Melinda Whittington
President and CEO
Recent News
2026-01-15
2025-12-10
Company data provided by crunchbase