Parachute Health · 2 hours ago
Account Manager, HME Provider Sales
United States
Full-time
Remote
Mid Level
$85K/yr - $145K/yrParachute Health is transforming post-acute care with their digital ordering platform for medical equipment and supplies. The HME Provider-Account Manager will be responsible for building client relationships, addressing customer concerns, and ensuring customer satisfaction with the software solutions.
Health CareMedicalSoftware
No H1B
Responsibilities
Serve as the primary point of contact for a portfolio of suppliers, fostering trust and ensuring a consistently positive customer experience
Regularly communicate with customers to understand their needs, goals, and challenges
Conduct no less than 4 onsite business reviews per quarter to ensure clients derive value from Parachute solutions
Monitor customer usage and proactively address any issues or concerns that may arise
Collaborate with internal teams to resolve client challenges and enhance client satisfaction
Develop strategies to ensure customer retention and reduce churn
Identify opportunities to upsell or cross-sell additional products and collaborate with internal sales teams to meet customer needs
Train and support customer SSRs on clinician activation activities
Track and analyze key account metrics, such as usage data and renewal rates
Partner with marketing, sales, and product teams to deliver a seamless customer experience
Share client feedback to inform product development and enhance service offerings
Qualification
Required
Bachelor's degree in business, Marketing, Communications, or a related field (or equivalent experience)
Proven experience in account management, customer success, or a similar role in the SaaS industry
Excellent communication and interpersonal skills
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency with CRM software (HubSpot) and customer success tools
Problem-solving mindset and ability to thrive in a fast-paced environment
Preferred
A strong understanding of SaaS business models and technologies is a plus
A strong understanding of the Home Medical Equipment industry is a plus
Benefits
Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office and Wellness contribution
Co-Working Space Reimbursement
Annual stipend for education and development
Company
Parachute Health
Parachute Health is the 'industry-standard' DME ePrescribing platform with a network of 220k clinicians and 3k supplier locations
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$15.4M2019-12-31Undisclosed· $0M
2019-07-19Series Unknown· $0.4M
2018-06-05Series B· $9.5M
Leadership Team
David Gelbard
Founder & CEO
Dave Waymouth
VP of Product
Recent News
2025-11-20
2024-05-23
Company data provided by crunchbase