Concentrix · 1 week ago
Supervisor, Marketing Solutions
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $60K/yr
3+ years expConcentrix is a leading global provider of customer experience solutions, and they are seeking a Supervisor for their Marketing Solutions team. This role involves driving team performance and revenue growth through consultative sales and marketing strategies while developing team members and building strong partnerships across functions.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Establish and communicate clear performance expectations and accountability aligned to consultative sales behaviors, solution quality, and revenue outcomes. Conduct regular performance evaluations focused on coaching, value creation, strategic selling capability, and professional growth. Provide recognition and corrective action as needed
Lead the development of consultative marketing expertise across the team by ensuring each member receives training, mentoring, and coaching in discovery‑based selling, value‑based marketing consulting practices, and solution positioning to support current execution and future growth
Foster a collaborative, high‑performance environment where team members operate as trusted advisors, share insights, and work collectively to deliver measurable client and business value
Serve as a self‑starter and change leader, driving adoption of consultative selling practices that promote ownership, inclusion, operational excellence, quality at the source, and continuous in‑process learning
Build strong cross‑functional partnerships to align people, processes, and solutions in support of productivity, efficiency, morale, and revenue optimization
Lead the resolution of complex or high‑impact issues by diagnosing root causes, recommending value‑driven solutions, and taking decisive corrective action or escalating appropriately to protect outcomes and client trust
Make informed decisions in dynamic, ambiguous environments, guiding the team to continually identify opportunities to strengthen compliance, quality, productivity, and the development of differentiated products and services
Identify, develop, and execute consultative revenue growth opportunities, including up‑sell, cross‑sell, and bundled solution strategies aligned to dealer business needs. Define resource strategies, budgets, tools, and specialized supports to enable cost‑effective deployment
Provide ongoing analysis and strategic insights on program performance and national marketing plans, translating market conditions, dealer behavior, and program data into actionable recommendations
Analyze product and service performance trends to refine customer value propositions and develop outcome‑based marketing messages that drive adoption, retention, and growth
Engage Dealers, Field Leadership, Clients, and internal stakeholders as a strategic advisor, identifying opportunities for expanded and optimized marketing solutions while monitoring program performance and return on investment
Coordinate and enable continuous performance improvement across Dealer Services Group offerings, including consulting, research, client engagement, reporting, information management, dealer communications, and marketing planning
Act as an internal consultant in product and service development, partnering with Program Managers and cross‑functional teams to design solutions that address dealer challenges and maximize revenue potential
Lead customer‑related escalations with a consultative, solutions‑oriented approach, developing corrective and preventive action plans that strengthen relationships and reduce future occurrences
Travel as required to support client engagement, team development, and business objectives
Qualification
Required
Bachelor's degree preferred
Must have minimum 3-4 years of sales experience along with experience in leading and coaching a team of sales associates
Must have the ability to read, write and comprehend complex documents, such as journals, position papers, proposals, etc
Ability to make effective, interesting, and persuasive speeches or presentations on complex topics
Must be able to consistently work with all levels and backgrounds in a diverse workforce
Microsoft Office specifically including Word, Excel, PowerPoint, Outlook, Access
Preferred
Experience with Direct Marketing, auto service marketing, creating/implementing marketing plans preferred
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase