Bosch Home Comfort USA · 9 hours ago
Hitachi VRF Ductless Mini Technical Support Specialist
Dallas County, TX
Full-time
Onsite
Senior Level
5+ years expBosch Home Comfort USA is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions. They are seeking a skilled Hitachi VRF Ductless Mini Technical Support Specialist to provide expert technical support for Hitachi Variable Refrigerant Flow (VRF) systems, ensuring optimal performance and customer satisfaction.
IndustrialManufacturing
Responsibilities
Deliver high-quality technical support for Hitachi VRF systems via phone, email, and remote diagnostics
Troubleshoot complex HVAC issues and provide effective solutions to customers and field technicians
Analyze system performance data and recommend improvements for energy efficiency and system longevity
Create and maintain detailed technical documentation, including troubleshooting guides and best practices
Collaborate with the engineering team to address recurring issues and contribute to product improvements
Stay up-to-date with the latest developments in VRF technology and HVAC industry trends
Assist in the development of technical content for customer-facing materials and knowledge bases
Participate in on-call rotations to provide support for critical customer issues
Qualification
Required
Associate's or Bachelor's degree in HVAC Technology, Mechanical Engineering, or a related field
5+ years of experience in HVAC technical support, with a strong preference for VRF system experience
In-depth knowledge of Hitachi VRF systems and their components
EPA certification required; Hitachi VRF certification strongly preferred
Excellent troubleshooting and problem-solving skills, with a keen attention to detail
Proficiency in using HVAC diagnostic tools and software
Strong technical writing skills for creating clear and concise documentation
Exceptional customer service and communication skills, both verbal and written
Ability to explain complex technical concepts to both technical and non-technical audiences
Experience with building automation and controls systems
Knowledge of energy efficiency principles in HVAC applications
Willingness to work flexible hours and participate in on-call rotations as needed
Ability to work independently and as part of a team in a fast-paced environment
Preferred
Hitachi VRF certification strongly preferred
Benefits
Premium health coverage
A 401(k) with generous matching
Resources for financial planning and goal setting
Ample paid time off
Parental leave
Comprehensive life and disability protection
Training Opportunities & Certifications
BeWell Program
Company
Bosch Home Comfort USA
Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.
10001+ employees
H1B Sponsorship
Bosch Home Comfort USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (7)
2022 (4)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Ashley Jones
HR Partner
Cathy. Sue
Personnel Director and Partner, Bosch Group Branch
Recent News
2025-09-23
2024-11-27
Company data provided by crunchbase