The Midtown Group · 2 hours ago
Information Technology Support Specialist
District of Columbia, United States
Full-time
Onsite
Mid LevelThe Midtown Group is seeking an experienced IT Support professional who can step in immediately and operate independently in a fast-paced, onsite environment. The role involves managing day-to-day IT support, handling Tier 1 responsibilities, and assisting with large internal projects.
DeliveryHuman Resources
Hiring Manager
Kristina D.
Responsibilities
Day-to-day Tier 1 IT support for internal users
Triaging and resolving Zendesk tickets (customer service + remote troubleshooting)
Supporting equipment imaging, deployments, and returns
Coordinating equipment returns with Payroll
Assisting with large internal projects and ramp-ups
Qualification
Required
Proven Tier 1 IT Support experience
Comfortable working onsite and independently
Strong troubleshooting, organization, and communication skills
Ability to stay steady and effective during high-volume periods
Company
The Midtown Group
The Midtown Group is a staffing and recruiting company specializing in temporary, contract, and direct hire placement services.
Founded in 1989
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Helen Moreau
Chief Executive Officer, President, and Founder
Bryan Gross
President Contact Center Services
Recent News
2025-09-06
Company data provided by crunchbase