Smartly · 9 hours ago
VP, Customer Success - North America
New York, United States
Full-time
Hybrid
Director/Executive
$200K/yr - $225K/yr
10+ years expSmartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers. They are seeking a VP, Customer Success for North America to lead the customer success organization, ensuring the strategic and financial health of their customer portfolio while driving growth and fostering relationships with C-level marketers.
Ad TargetingAdvertisingAdvertising PlatformsE-CommerceSocial Media Advertising
Responsibilities
Lead the commercial direction and strategic vision for the North American region
Own an ambitious regional revenue goal
Build and maintain deep relationships with C-level marketers at our most strategic accounts
Oversee a multi-threaded team of Commercial Leads (CPs) and Service Delivery teams (CSMs/Managed Services)
Serve as the lead mentor and coach for the region
Partner cross-functionally with Sales, Product, Engineering, Marketing, Operations, Events, and Partnerships
Qualification
Required
10+ years of experience leading enterprise Customer Success, Sales, or Account Management teams within SaaS, AdTech, or Media platforms
Deep knowledge of the digital advertising landscape, including ad tech, major platforms (Meta, Google, TikTok, etc.), and the evolving role of AI in marketing
A deep understanding of the broader marketer landscape, including specific industry verticals, the opportunity size each presents, and the unique business needs and pressures facing marketers in different sectors
Proven ability to lead large, complex organizations in a fast-paced, high-growth environment
Demonstrated success in meeting and exceeding ambitious revenue and growth targets at the enterprise level; comfortable with P&L management and commercial negotiations within a portfolio of existing customers
Exceptional ability to influence and partner with C-level marketing executives at the world's largest brands
A fundamental commitment to a 'people first' philosophy, combined with a deep passion for coaching, mentoring, and developing high-performance teams
Company
Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$22.8MKey Investors
Highland EuropeLifeline Ventures
2019-12-18Acquired
2019-11-29Series Unknown
2017-09-19Secondary Market· $20M
Leadership Team
Kristo Ovaska
Founder & Board Member
Tuomo Riekki
Founder & Board/Advisor
Recent News
2025-11-19
Business Wire
2025-11-18
2025-11-05
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