GitLab · 11 hours ago
Renewals Strategy Manager
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $216K/yrGitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. The Renewals Strategy Manager will partner with the Renewal Management and Customer Success teams to analyze data, improve customer retention, and enhance operational efficiency through strategic insights and forecasting processes.
Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS
Responsibilities
Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends, gaps, and opportunities
Drive the global renewal forecasting process, improving accuracy by integrating customer health insights and predictive analytics
Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies
Translate churn attribution, expansion patterns, and renewal performance data into clear insights and action plans for Customer Success and Renewals leadership
Identify, design, and implement process improvements and automation that enhance data quality, reduce manual effort, and increase operational efficiency
Partner with Revenue Operations, Sales Operations, IT, and CX teams to improve systems, data flows, and reporting that support scalable renewals motions
Create and deliver regular business reviews, dashboards, and presentations that clearly communicate renewal performance and recommendations to senior stakeholders
Champion a data-driven culture within the Renewals organization by sharing best practices, setting analytical standards, and supporting adoption of new tools and workflows
Qualification
Required
Experience in renewals, customer success, revenue operations, or strategy and analytics roles where you have supported go-to-market teams
Background driving strategic projects that improved renewal, retention, or expansion outcomes in a recurring revenue or SaaS environment
Proficiency in renewal forecasting, pipeline analysis, and business analytics, including translating data into clear business recommendations
Advanced Salesforce skills, including building complex reports, dashboards, custom report types, and calculated fields
Hands-on experience with business intelligence tools such as Tableau, Sisense, Looker, or similar platforms
Strong quantitative analysis skills using SQL and Excel or Google Sheets for data modeling, trend analysis, and performance tracking
Effective communication skills with the ability to present complex analysis to senior leadership in a clear, actionable way
Ability to influence without direct authority, manage cross-functional projects, and build collaborative relationships across teams and regions, with openness to candidates who bring transferable skills from adjacent domains
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Company
GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$413.5MKey Investors
ICONIQ GrowthGoogle VenturesAugust Capital
2021-10-14IPO
2019-09-17Series E· $268M
2018-09-19Series D· $100M
Leadership Team
Bill Staples
Chief Executive Officer
Sytse Sijbrandij
Co-founder and Executive Chair
Recent News
2026-01-24
2026-01-23
Company data provided by crunchbase