VITAS Healthcare · 19 hours ago
Program Scheduler
Milpitas, CA
Full-time
Onsite
Entry Level
2+ years expVITAS Healthcare is a provider of hospice care, and they are seeking a Program Scheduler to manage incoming referrals and support the Admissions team. The role involves ensuring timely appointments, providing excellent customer service, and maintaining effective communication with internal and external customers.
Health CareHospital
Responsibilities
Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source
Participates in morning check in meeting with designated Admissions Coordinator to review staffing/scheduling needs for the day. Call to be completed prior to 9am local time
Participates in morning check-in meeting with Admissions Manager to review staffing/scheduling needs for the day. Check-in to be completed prior to 9am local time
Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting
Supports Admissions team to exceed program goals
Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers
Enters accurate information to support data integrity in VITAS computer applications
Responds accurately to all questions received regarding services provided by Vitas
Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission
Escalates matters to Admissions Manager when assistance or clarification is needed
Follows the VITAS Admissions Standard for contingency staffing
Participates in ongoing training and development based on the changing healthcare environment
Notifies Admissions Staff of all scheduled appointments within their working hours of 8am-8pm local time
Notifies VITAS Marketing Representatives of all new referrals within their working hours of 8am-8pm local time
Utilizes Appointments Everywhere to effectively facilitate the scheduling/updating of appointments
Qualification
Required
Two or more years related experience in medical terminology and/or in a call center environment
Ability to attain goals in a fast-paced, dynamic environment
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
Prior experience in working collaboratively with other functional leaders to drive action plans
Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
Preferred
Completion of high school or basic education equivalency preferred
Bilingual in Spanish/English a plus
Medical or business office education or training desired
Company
VITAS Healthcare
Vitas Healthcare is a provider of hospice care and palliative care to patients.
10001+ employees
H1B Sponsorship
VITAS Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2005-03-01Acquired
Leadership Team
Joel Wherley
CEO
Mary Hensley
Vice President/Chief Compliance Officer
Recent News
2025-12-03
2025-11-18
Company data provided by crunchbase