Moody's Corporation · 9 hours ago
Assistant Director - Customer Success Manager
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$98K/yr - $143K/yr
5+ years expMoody's is a global leader in ratings and integrated risk assessment, striving to create an inclusive environment. They are seeking an Assistant Director - Customer Success Manager to ensure customer success throughout the customer lifecycle and build strong relationships with clients.
Financial Services
Responsibilities
Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
Lead engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
Organize and lead customer engagements including onboarding, kickoff, status calls, and quarterly strategic sessions
Collaborate with team members to create and maintain training resources for end users
Present utilization information to clients with recommendations to optimize their results
Identify and track opportunities and risks within assigned customer base
Maintain strong product knowledge for training, usage and client satisfaction
Help to upskill colleagues through product training and 'lunch and learn' style engagements
Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)
Qualification
Required
Minimum 5 years of professional experience in account management, customer success, pre-sales, sales or customer support roles
Exceptional communication, relationship-building, and presentation skills, with the ability to engage stakeholders at all levels
Demonstrated ability to work collaboratively in cross-functional teams while independently managing priorities and delivering result
Ability to travel as needed (up to 25% of the time)
Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields
Preferred
Prior experience with Bank and Asset Management entities is considered a plus
Experience in creating and leading scalable client focused communications or campaigns preferred
Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, KYC, AML, supplier and credit risk use cases preferred
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Benefits
Medical
Dental
Vision
Parental leave
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
A discounted employee stock purchase plan
Tuition reimbursement
Company
Moody's Corporation
In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.
10001+ employees
H1B Sponsorship
Moody's Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (121)
2024 (120)
2023 (88)
2022 (112)
2021 (92)
2020 (64)
Funding
Current Stage
Late StageLeadership Team
Joshua Carroll
Chief Technology Officer
Dana Weinshank (MSW)
SVP-People Business Partner
Recent News
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