Fidelity Bank · 22 hours ago
Director, Creative Operations
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$103K/yr - $211K/yrFidelity Bank is seeking a Director of Creative Operations at the Fidelity Center for Family Engagement. This role involves coordinating creative initiatives, managing workflows, and collaborating with cross-functional teams to align business priorities with actionable plans.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Drive the operational and business functions of the content and thought leadership team, including tracking and reporting on metrics and driving process improvements to improve clarity, speed, and quality
Build strong collaborative partnerships across FCFE teams to ensure consistently high quality, timely, and high-impact work
Facilitate connection and clarity through a deep commitment to interpersonal dialogue and an ability to tailor communication to all levels of the organization across formal, informal, and written forms
Manage intake, prioritize requests, schedule tasks, optimize workflows, document processes, and implement tools for collaboration
Identify and integrate tools (e.g., project management platforms) to improve team efficiency and collaboration
Implement and maintain documentation of operational processes, guidelines, and standard methodologies
Translate business initiatives into creative plans, ensuring alignment with brand business goals, and learning objectives
Qualification
Required
Coordinate and ensure the completion of all creative and thought leadership initiatives
Connect with cross-functional teams and translate business priorities into actionable workflows
Drive the operational and business functions of the content and thought leadership team
Track and report on metrics and drive process improvements to improve clarity, speed, and quality
Build strong collaborative partnerships across FCFE teams to ensure consistently high quality, timely, and high-impact work
Facilitate connection and clarity through a deep commitment to interpersonal dialogue
Tailor communication to all levels of the organization across formal, informal, and written forms
Manage intake, prioritize requests, schedule tasks, optimize workflows, document processes, and implement tools for collaboration
Identify and integrate tools (e.g., project management platforms) to improve team efficiency and collaboration
Implement and maintain documentation of operational processes, guidelines, and standard methodologies
Translate business initiatives into creative plans, ensuring alignment with brand business goals and learning objectives
Bring organizational and systems thinking to the table
Possess a deep understanding of creative development, brand strategy, and instructional storytelling
Navigate ambiguity and complexity while balancing strategic alignment with day-to-day execution
Demonstrate empathy for creative professionals and the nuances of the creative process
Emphasize a strong organizational approach focusing on clarity and action
Preferred
Experience in environments combining brand, learning, and behavioral change
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase