Tompkins Community Bank · 9 hours ago
Enterprise Retail Operations Administrator
Wyomissing, PA
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $165K/yr
12+ years expTompkins Community Bank is seeking an Enterprise Retail Operations Administrator to provide operational expertise and administrative leadership across its markets. The role focuses on enhancing operational efficiency and service quality, collaborating with various business units, and implementing risk mitigation strategies while championing innovation within the Retail division.
BankingInsuranceWealth Management
Responsibilities
Oversee Branch adherence to established policies and procedures
Ensure consistency and uniformity of policies and procedures across all branches and markets
Coordination/communication of Account Restrictions between retail and operations
Communicate updates, revisions, and enhancements to branch operational policies and procedures to market teams, ensuring clear understanding and full adoption
Maintain comprehensive, up-to-date operational manuals and materials, and ensure appropriate distribution
Assess current processes and design streamlined methods to track and validate procedural adherence
Develop and implement policy and procedural changes; test and monitor associated controls for accuracy and fraud prevention
Work closely with Deposit Operations QA ensuring processes meet specified quality standards and identify areas for improvement enhancing overall quality
Coordinate internal and external audits by implementing necessary improvements or process modifications and develop timely management responses to audit findings to ensure resolution and drive continuous improvement
Monitor regulatory compliance and recommend enhancements to ensure ongoing adherence
Create and manage risk matrices within the assigned area of responsibility
Develop models for accurate reporting and analysis of branch operational activities and adherence to policies and procedures
Oversee the annual Branch Assessment process across all markets
Oversee the annual full branch cash count process across all markets
Facilitate training as needed to maintain and improve compliance with operational standards
Identify and resolve issues in manual and automated processes that affect branch compliance, efficiency, or customer experience by recommending and implementing effective solutions in coordination with Community Bank managers and Community Bank Operations Officers
Represent Branch Administration Operations as a project team member or leader on relevant company-wide initiatives, promoting effective change management practices
Lead the integration of AI technologies within the Retail Division to apply continuous improvement strategies that enhance branch operations, drive end-to-end digital automation, and elevate the customer experience
Support the project planning and execution for the opening, relocation, or permanent closure of branches and/or ATMs, including ensuring timely and accurate documentation is submitted to relevant federal agencies. Act as a liaison between the bank and regulators completing all required documentation to governing agencies
Oversee Community Banking Operations across all markets. Direct all duties of quality completeness and accuracy as defined in the Community Banking Operations Officer Job Description. Monitor and verify exception reporting
Stay informed on regulatory operational approaches and emerging fintech trends and assess their potential application within the Tompkins operating environment using both internal and external resources
In collaboration with Community Bank Managers, recommend appropriate personnel actions to Human Resources and management in response to procedural violations, ensuring accountability and adherence to company standards
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace
Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements; ensure that branch staff adhere to the same
Perform other related duties as assigned or directed
Qualification
Required
A bachelor's degree in a related field, and/or specialized banking education and training related to branch banking, operations, and sales management
Minimum of twelve (12) to fifteen (15) years' branch banking and sales management experience
Demonstrated sales management and coaching skills
Thorough knowledge of community banking operations and current lending regulations, procedures, and policies
Proficient interpersonal relations and communicative skills
Benefits
Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals
Company
Tompkins Community Bank
Tompkins Community Bank offers banking, insurance, and wealth management services to local families and businesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Gruber
Retired President & Chief Executive Officer
Patrick A'Hearn, Esq., CAMS
Corporate VP, BSA/AML/OFAC Officer
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