TrueLearn · 6 hours ago
Associate Account Manager
United States
Full-time
Remote
Entry, Mid Level
$45K/yr - $50K/yr
2+ years expTrueLearn is an educational software company based in Charlotte, NC, focused on enhancing healthcare professionals' performance on licensure exams. The Associate Account Manager will support the Strategic Account Management team by fostering client relationships, improving customer experience, and driving product adoption across TrueLearn and Picmonic.
AnalyticsDeveloper ToolsEducationSoftware
Responsibilities
Collaborate with Strategic Account Managers to support customer meetings, written correspondence and other needs including collection of efficacy data and research publications
Work to develop a trusted relationship with key accounts and customer stakeholders under the supervision and direction of the Strategic Account Manager
Collaborate cross departmentally (Sales, Operations, Customer Support etc) to ensure successful enhancement and continuous improvement to customer needs
Help compile and analyze areas of need and opportunity across the Account Management team to support increased institutional usage, engagement and adoption
Detect emerging trends in customer experience, changes in need, or drivers of customer action and articulate those qualified insights across stakeholder groups for strategic action
Help develop and maintain an education and training program for accounts
Understand and effectively communicate best practices and recommendations
Assist with the continued development and maintenance of customer facing knowledge bases and in app support
Help develop institutional collateral such as written case studies and other educational materials to help promote utilization of the platforms
Collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers
Assist in the development of product, platform, and process documentation
Assist Strategic Account Managers with opportunity management as needed
Collaborate with team members to identify, share, and apply best practices
Travel as needed to represent Picmonic and Truelearn at educational technology conferences/conventions to spread brand awareness
Log activity (calls, meetings etc.) and notes in SalesForce and help keep contacts and other relevant information up to date
Assures that all procedures and responsibilities are documented and kept up to date
Other duties as assigned by management
Qualification
Required
A bachelor's degree preferred in Business, Technology, Business Administration or a related field or equivalent work experience
2+ years of experience in Account Management, education or medical industry
Strong written and oral communication skills
Extraordinary organization and time management skills
Ability to conduct presentations to a wide variety of audiences with strong customer facing skills such as relationship building, teaching/training and creating a trusted relationship
Ability to translate your skills to other employees through training and mentoring
Results driven with a positive attitude, willing to quickly learn and adapt within changing priorities, including ad hoc requests
Great team player, a self-starter, that is accountable with the ability to work in a fast-paced environment
Experience using salesforce.com or other data management systems preferred
Preferred
Background in medical education, medical terminology, or education
Demonstrated ability to take ownership and accountability
A passion for finding a solution through proven complex problem solving abilities and knowledge of industry best practices
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Company
TrueLearn
TrueLearn is a test simulation and preparation tool using SmartBanks and robust analytics to help medical students study smarter for exams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
LLR Partners
2020-05-29Private Equity
Leadership Team
Kevin Lipkin
VP of Sales and Marketing
A
Andre Azer
Chief Marketing Officer | Head of E-commerce
Recent News
2025-05-04
Seattle TechFlash
2025-04-26
Company data provided by crunchbase