Technology Support Specialist jobs in United States
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Chase · 21 hours ago

Technology Support Specialist

position23505 E 6Th Ave, Aurora, CO, 80018, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

JPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions. The Technology Support Specialist role involves providing first-line support for hardware, software, and technology issues, while focusing on continuous improvement in service delivery and customer satisfaction.

BankingFinancial Services

Responsibilities

Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Qualification

End-user supportTroubleshooting techniquesProblem-solvingDocumentation skillsCommunication skills

Required

Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
Baseline knowledge of typical technology operational issues
Ability to balance tasks while documenting outcomes

Preferred

Familiarity with troubleshooting techniques for hardware, software, and technology systems
Capability to document issues, procedures, and root cause analysis

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

Chase

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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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