Frontier Behavioral Health · 18 hours ago
Administrative Assistant / Case Manager Aide - COPES Program
Spokane, WA
Full-time
Onsite
Entry Level
$19.80/hr - $24.12/hr
2+ years expFrontier Behavioral Health is a non-profit organization with over 100 years of experience in providing behavioral health services. The COPES Case Manager Aide will perform office administration, clerical, and customer service duties to support case aides and case managers in providing comprehensive case management services for older adults in their homes.
Health CareMedical
Responsibilities
Organize and keep current FBH, Title XIX Program, and WAC manuals
Perform administration functions to support the Title XIX Program to include, but not limited to:
Maintaining a staff attendance board
Sorting and distributing outgoing and incoming mail including traveling to the Post Office
Respond to incoming calls and messages and transfer to appropriate staff, when appropriate
Assist COPES Case Aides and Case Managers when needed
Ensure appropriate forms are stocked and available
Assist in the preparation of tracking forms and distributed to internal and external individuals as directed
Make phone calls to individuals in services as directed to update current information, using Targeted Call Guideline
Update Provider Lists on a regular basis
Input information and monitor various databases for information and notify internal staff as needed
Review client lists for Targeted Case Management (TCM) status and advise clinical case managers and team leaders
Ensure office equipment are maintained and coordinate with the agency IT Department as needed including delivery and pick up as needed; and
Coordinate with the agency Facilities Department as needed
Research resource availability and share information with assigned team
Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience of Title XIX/FBH
Establish and maintain a good working relationship with ALTCEW and FBH staff
Understand and adhere to all agency policies and procedures, WAC and RCW requirements
Perform FBH correspondence and other paperwork in a complete and timely manner
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices
Other Duties as Assigned
Qualification
Required
High school diploma or equivalent
Two years general office experience, including computer skills and data entry
Preferred
Experience working with elders/older adults or individuals with disabilities
Benefits
Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
Plus 9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!
Company
Frontier Behavioral Health
Frontier Behavioral Health provides clinically and culturally appropriate behavioral healthcare and related services to people of all ages.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kristi Traynham
Training and Development Partner
Molly Carlson MSHR, PHR, SHRM-CP
Chief Human Resources Officer
Recent News
EIN Presswire
2025-08-21
Company data provided by crunchbase