Cox Enterprises · 14 hours ago
Residential Broadband Technician
Omaha NE
Full-time
Onsite
Entry Level
$22.02/hr - $33.08/hr
1+ years expCox Communications is a leading provider of broadband services, and they are seeking a Residential Broadband Technician to connect residential customers to various services. The role involves installing, disconnecting, and troubleshooting video and internet services while ensuring customer satisfaction and maintaining service quality standards.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services
Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies
Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments
Communicating with the CommCenter for onsite support and/or routing assistance
Interacting with customers and educating them regarding services and products
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed
Ensuring that the quality of services meets or exceeds industry and company performance standards
Participating in team meetings as scheduled and attending job-related training
Working with alarms, low voltage electricity and color-coded wires
Maintaining accurate and high-quality recordkeeping of transactions
Qualification
Required
High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
18 years of age
Valid state driver's license and a good driving record
Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded)
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Travel as business needs dictate
Preferred
5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment
Spanish proficiency desirable in some locations
Benefits
401(k) (that we’ll generously match)
Life insurance and disability insurance
Generous suite of healthcare benefits with various deductible options
Pharmacy benefits
Flexible Spending Account & Health Savings Account options
Counseling for mental wellness
Inclusive parental leave policies
Comprehensive fertility coverage and adoption assistance
Paid hours for you to do so
Discounts on computers, entertainment, travel and more
Continuing education and professional development
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase