Blueprint · 23 hours ago
Support Engineer
Charlotte, NC
Full-time
Hybrid
Senior Level
$30/hr - $32.90/hr
5+ years expBlueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on helping organizations unlock value through technology. The Support Engineer will serve as a senior technical support engineer, troubleshooting complex technical issues related to data governance and analytics platforms while managing customer engagement and support cases.
ConsultingInformation TechnologySoftware
Responsibilities
Own the end-to-end customer support experience for assigned technical cases
Troubleshoot, diagnose, and resolve complex issues related to data governance, metadata, and analytics platforms
Support customers with data cataloging, data mapping, policy configuration, and governance implementations
Manage and prioritize a high-volume case workload (typically 12–15 active cases simultaneously)
Communicate clearly and professionally with customers through written and verbal channels
Collaborate across internal teams using structured troubleshooting and escalation best practices
Identify cases requiring technical or strategic escalation and engage appropriate internal stakeholders
Create, track, and maintain incident or escalation requests to engineering or product teams
Ensure transparency, documentation, and timely follow-ups throughout the support lifecycle
Qualification
Required
Associate's degree in a computer-related field or equivalent professional experience
5–7 years of experience in a technical support, systems support, or IT services role
5+ years of hands-on experience with one or more Big Data, data governance, or analytics platforms
Experience supporting cloud-based data services related to data governance, risk, or compliance
Experience with modern data platforms and analytics services (including data integration and orchestration tools)
Strong experience handling customer-facing IT support tickets
Solid understanding of data warehouses, SQL databases, and core data concepts
Ability to work independently, manage time effectively, and maintain ownership of complex issues
Excellent verbal and written communication, problem-solving, and customer service skills
Preferred
Prior experience supporting enterprise cloud platforms in a production support environment
Background supporting data governance, metadata management, or compliance-related solutions
Experience with large-scale analytics platforms and integrated data ecosystems
Familiarity with third-party data and metadata tools
Proven ability to operate in fast-paced support environments with high accountability
Experience working closely with engineering or product teams on escalations and root cause analysis
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Company
Blueprint
Blueprint is redefining the data solutions ecosystem.
501-1000 employees
H1B Sponsorship
Blueprint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Gary Nakanelua
Managing Director, Product & Innovation
Recent News
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