STERIS · 20 hours ago
Customer Solutions Center Lobby Coordinator
Mentor, OH
Full-time
Onsite
Mid Level
$39K/yr - $51K/yr
3+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. As a Customer Solutions Center Lobby Coordinator, you will welcome Customers, visitors, and contractors, providing administrative support and ensuring a professional experience in accordance with corporate policies.
BiotechnologyHealth CareMedical Device
Responsibilities
Greet and register visitors (utilizing our visitor management system) and advise appropriate employee of Customers, visitors and contractor’s arrival
Provide safety awareness briefing to incoming Customers, visitors and contractors through the safety video, evacuation procedures and briefing materials
Brief Customers and visitors regarding the corporation’s Visitor and Contractor Policies, Facility and Safety awareness
Assist with onboarding activities at the Mentor Campus, including badge creation in System Galaxy, access control setup, and seating management workflows in Eptura
Complete purchase requisitions in Oracle iProcurement for Mentor Facilities expenses and support additional projects managed by the Global Facilities and Real Estate Team
Ensure the entire lobby area is always organized, neat and efficient
Train new lobby relief employees as required on appropriate lobby activities and procedures
Provide administrative and coordinator assistance to Global Facilities and Real Estate, and Customer Solutions Center employees. This would include proficiency with Microsoft Office Word, PowerPoint, Excel, applications
Assist with utility service management, including service coordination, addressing disruptions and maintaining accurate documentation across all sites
Support and coordinate the Evacuation Accountability Documentation
Assist with publishing and management of Global Facilities and Real Estate data and content creation for documentation and storage on share drives and internal STERIS Global Facilities and Real Estate intranet site
Support and coordinate data and information with shared management duties for Global Records Retention under Global Facilities and Real Estate
Create training material and videos to support the global training of employees, ensuring they provide the required data for Global Records Retention
Manage and coordinate maintenance work order system via use of self or department developed and managed web tools
Assist with support of other US locations with employee and vendor identification and badge requests
Support Security Officer as may be required when reviewing security system alarms and data for review
Support Corporate functions and events, coordinate through Lobby and Facilities Services
Support as needed, visitor coordination tasks for the Customer Solutions Center
Work closely with IT and other vendors to ensure the lobby video screen display changes are maintained and in proper working condition at all times
Provides assistance to CSC Customers and CSC employees with questions and issues and provides administrative support
Provides backup support for switchboard operation
Provides support as may be needed by mail center
Performs other various coordination duties as assigned by manager
Management of the monthly relief personnel calendar
Assist, Coordinate, or Manage special projects under Global Facilities and Real Estate
Assist with coordination of corporate Contact Phone List for all of the Mentor facilities and multiple other locations
Order office supplies required for the lobby
Qualification
Required
High school diploma or GED is required
3+ years of customer service experience is required
Excellent written and verbal communication skills
Excellent problem solving skills and judgment
A self starter and ability to managing numerous tasks at the same time independently
Strong organization and planning skills as well as attention to detail
Ability to adapt quickly to changing schedules, needs and requirements of CSC Customers, guests, and contractors
Demonstrates a professional and positive approach in all interactions (Customers, employees, vendors suppliers)
Understands, enjoys and is comfortable and confident working with various types of technology – including Microsoft Integration, IT Platforms and security equipment
Strong skills in Microsoft Excel, Word and PowerPoint
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
GlobeNewswire
2026-01-22
2025-11-05
Company data provided by crunchbase