Walmart Canada · 23 hours ago
Senior Manager, Claims Management - Spark Delivery Claim Concierge
Bentonville, AR
Full-time
Onsite
Senior LevelWalmart Inc. is seeking a Senior Manager, Claims Management for their Spark Delivery Claim Concierge team. This role involves leading a team to manage customer claims involving SPARK delivery drivers, focusing on process improvement and training programs to align with business objectives.
DeliveryRetailShopping
Responsibilities
Leads and develops a team of 10–12 case managers supporting customer claims involving SPARK delivery drivers
Oversees daily claim operations and escalations, ensuring timely, accurate, and policy-compliant claim resolution
Manages workload prioritization, KPIs, and quality standards across 31K+ claims annually driven by SPARK growth
Partners cross-functionally (risk, legal, operations, customer support) to improve processes, reduce cycle time, and strengthen customer outcomes
Qualification
Required
Experience in claims management or a related field
Strong leadership skills with experience managing a team
Ability to drive process improvement and develop training programs
Experience working cross-functionally with teams such as Legal, Risk, Finance, Quality, and Technology
Strong strategic thinking and stakeholder influence skills
Ability to oversee daily operations and manage escalations effectively
Experience in workload prioritization and managing KPIs
Knowledge of compliance and regulatory requirements in claims management
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase