ASM Global · 17 hours ago
Event and Box Office Manager - Capitol Federal Amphitheater
Andover, KS
Full-time
Onsite
Mid Level
3+ years expASM Global is a leading venue management company, and they are seeking an Event and Box Office Manager for the Capitol Federal Amphitheater. The role involves overseeing event coordination, ticket sales, and the on-site box office operations, ensuring a smooth experience for clients and attendees alike.
Entertainment
Responsibilities
Organize all aspects of facility operations related to events
Meet with client group to plan and organize assigned meeting and/or event
Coordinate activities with various service contractors for assigned meeting and/or event
Manage all sponsorship signage and make sure all is in place pre-event and down post event
Directs and oversees the internal control of daily box office operations
Communicate event information and personnel needs for the venue in a timely manner
Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration as needed
Gather all necessary ticketing setup information from promoters and/or tours, completes ticketing build sheet, and submits to Select-A-Seat for build
Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative
Serve as box office seller at the Lodge on most non-event days and some event days for scheduled box office hours
Work with Amphitheater Director on scheduling Manager on Duty (MOD) rotations for Lodge events
Assigned event manager responsibilities for Lodge activities
Prepares and presents the final box office statement and audits to the Finance Department for settlement of each event as needed
Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, sightline holds, trouble holds, event audits and ticket inventory schedules
Coordinates promoter requests to utilize ticketing initiative such as Groupon, Vet Tix, etc. and work with area businesses on ticketing as needed
Communicates need for ticket sellers to Select-A-Seat and supervises ticket sellers as to the proper selling procedures during events as needed
Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault
Prepares and submits a daily report of business transactions to facility personnel
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most office box questions without assistance
Works with Amphitheater Director to fulfill hospitality needs and other Artist rider requests
Coordinate and oversee day of show activities in the absence of the Amphitheater Director
Assist in grassroots marketing efforts such as printing and distributing show posters, coordinating ticket trades and giveaways with local businesses, and other promotions as needed
Manage and coordinate press related duties during events including TV station coverage, on-site radio, photographers, and reviewers
Coordinate and develop efforts to enhance Artist and Fan Experience at events
Serve as venue lead in providing updates related to event times, weather, and other critical information on the venue’s website and social platforms on show days
Assist with maintaining venue website
Manage venue’s digital boards by uploading marketing ads, sponsorship displays, and event-day weather information as needed, in addition to turning boards off and on during performances
Regular attendance is an essential job function
Position requires the ability to work at all Legend’s Global venues in Wichita and Andover
Performs other duties as assigned
Qualification
Required
Minimum three (3) years of related experience or equivalent combinations of education and experience
Experience in accounting and customer service essential
Supervisory experience
Excellent communication, problem solving and organizational skills
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Ability to analyze data and figures
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Demonstrated knowledge of ticket selling/box office operations
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
Ability to work with minimal supervision
Ability to work flexible hours based on events, including daytime, evening, weekends and holidays as needed
Must be able to work outside, this is an outdoor Amphitheater
Must have professional attitude and appearance
Tact, diplomacy, and discretion required in all matters
Regular attendance is an essential job function
Position requires the ability to work at all Legend's Global venues in Wichita and Andover
This position requires sitting, stooping, finger dexterity, personal mobility for getting around the facility, and lifting up to 30 lbs
Must be able to use a computer, write, type; use phone, cell phone, and radio
This position is outside the facility on event days and during event set-up
Must be able to endure temperature extremes, both hot and cold
Preferred
Bachelor's degree preferred
Experience working with ProVenue Ticketing system a plus
Company
ASM Global
ASM Global is the world’s leading venue management company and producer of live event experiences.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bryce G. Townsend
Senior Vice President, Commercial Partnerships
Natalie Sharp
Vice President Commercial Partnership Activation
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