Ritchie Bros. · 6 hours ago
Sr. Customer Asset Management Specialist
69 Hinckley Rd, Clinton, ME, 04927, US
Full-time
Onsite
Mid, Senior Level
$21.69/hr - $39.04/hr
3+ years expRitchie Bros. is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Sr. Customer Asset Management Specialist will serve as the first escalation point for complex situations within the Customer Asset Management team, ensuring effective resolution and process improvement in collaboration with supervisors and other departments.
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Responsibilities
Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes
Assist your Supervisor or Manager in projects as they come up
Serve as a peer role model in reference to attendance, knowledge and problem solving
Work with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processes
Inform & and enforce Terms & Conditions to customers
Review asset situation and recommend next steps including relocation and abandonment
Review Site Management Specialist’s escalations and determine best path for solution
Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
Provide recommendations on process updates/changes to Supervisor
SME for Site Management Specialist
Present solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issue
Coordinate with other departments to ensure customer satisfaction
Flexible and willing to perform other tasks as assigned
Qualification
Required
3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities
Highly organized and able to concurrently handle multiple tasks and projects
Flexible schedule
Ability to work evenings, weekends and stat holidays as required
Must be fluent in English, both written and verbal
Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
Preferred
Spanish and French an asset
Benefits
Medical, dental, vision, and basic life insurances
401k plan and RB Global will match 100% for the first 4% contributed
15 days of PTO each year
Company
Ritchie Bros.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Starboard Value
2023-01-23Post Ipo Equity· $500M
1998-03-10IPO
Leadership Team
Baron Concors
Chief Product and Technology Officer
Gloria Eghan-Pokoo
Talent Acquisition Business Partner
Recent News
Digital Commerce 360
2025-09-16
2025-07-16
2025-07-15
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