SPS · 11 hours ago
Hospitality Associate
Chicago, Illinois, United States
Full-time
Onsite
Entry Level
$19/hr - $20/hr
1+ years expSPS is an award-winning employer of choice offering outsourcing solutions. The Hospitality Associate position is responsible for providing exceptional customer service, managing food and beverage presentation for client events, and maintaining professional workspace tidiness.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Provides 5-star customer service to all employees (in all forms of communication)
Orders, stocks and inventories, maintenance, preparations, and presentations of products
Sets up meeting spaces for onsite needs such as meetings, conferences, or meals
Submit work orders for certain requests
Service and replenish the barista, pantry, conference, kitchen, or meeting areas
Will perform meeting room and conference room set-ups
May perform building occupant moves within assigned facilities
Will perform light maintenance and cleaning duties as assigned
Maintains the Business Service Center area in a neat and orderly fashion
Monitors level of office supplies on the floor, and replenishes and orders accordingly
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and providing guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) and mail or office services (back of office) coverage as needed
Qualification
Required
High School Diploma (or equivalent) required
1-2+ years prior work experience preferred
Ability to work assigned work hours determined by the manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal English communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Strong verbal and written communication skills
Excellent hospitality and customer service skills
PC skills – MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions
Possesses the ability to work independently and is capable of completing projects
Adaptable and flexible to needs at a moment's notice
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 40 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)
Ability to lift or move 40 lbs. or greater frequently
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Must be able to utilize computer monitor and keyboard
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase