Summit Racing Equipment · 3 hours ago
Remote Customer Service Representative
United States
Full-time
Remote
Entry Level
$15/hr - $18.25/hr
2+ years expSummit Racing Equipment is a company passionate about customer service and is seeking performance-driven individuals for the role of Remote Customer Service Representative. The primary responsibility is to provide excellent customer service through inbound calls, addressing various customer inquiries and issues.
AutomotiveMotorsportsRacingSports
Responsibilities
With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking
Other duties to be assigned as needed
Qualification
Required
Must reside in Florida, Georgia, Ohio, Tennessee or Texas
High speed cable Internet 25mb plan minimum (No DSL)
Proficiency with Windows-based desktop computer systems
Proficiency in the use and navigation of the Internet
Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective
Have strong initiative and motivation to succeed
Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal
Possess or have a sincere desire to learn some minor technical details about vehicle systems
Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production
Customer service experience is a plus
Proficient with Computers and other desktop applications
Preferred
ASE Certifications preferred
Automotive knowledge, at least 2 years' experience in the automotive field preferred
Benefits
Paid time off
A generous employee discount
A 401K program
Company
Summit Racing Equipment
Summit Racing Equipment supports motorsports with sponsorships and contingency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Al Noe
Chief Marketing Officer
Recent News
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