JD.COM · 20 hours ago
Warehouse Associate Lead - Outbound
Fontana
Full-time
Onsite
Mid, Senior Level
$24/hr - $26/hr
3+ years expJD.COM is a leading supply chain-based technology and service provider, and they are seeking an Outbound Supervisor to oversee outbound personnel and manage operations. This role involves monitoring workflows, enhancing efficiency, and ensuring compliance with safety protocols while collaborating with various teams.
E-CommerceInternetLogisticsMarketplaceRetail
Responsibilities
Team Leadership & Task Coordination: Oversee outbound personnel and manage end-to-end operations, including picking and packing. Develop JIT wave monitoring and system-based task allocation plans to ensure timely and efficient daily outbound operations
Process Oversight & Issue Resolution: Monitor real-time outbound workflows (e.g., picking routes, packing standards). Address customer-reported exceptions and coordinate with couriers for seamless parcel handover, ensuring process continuity and enhanced customer satisfaction
Efficiency Enhancement & Standardization: Analyze outbound metrics (e.g., labor productivity, accuracy) to optimize workflows and storage layouts. Implement standardized procedures to reduce errors and boost efficiency and space utilization
Training & Safety Compliance: Conduct skill development programs for picking, packing, and related tasks. Enforce safety protocols to mitigate operational risks and maintain a compliant, productive work environment
Cross-Functional Collaboration & Reporting: Partner with logistics, customer service, and other teams to align inventory and order fulfillment. Compile outbound data, provide actionable feedback, and drive process improvements for continuous optimization
Qualification
Required
3+ years of experience in warehouse, distribution, or 3PL environments
At least 1 year in a lead or supervisor role (team lead, floor lead, or similar)
Strong understanding of warehouse processes and safety standards
Ability to work overtime and flexible shifts as needed
Preferred
Experience with WMS or inventory systems preferred
Bilingual in Mandarin a plus but not required
E-commerce or high-volume fulfillment experience
Comfort in fast-paced, hands-on environments
Positive leadership style with an eye for efficiency
Benefits
Health insurance
Performance bonuses
Company
JD.COM
JD.com is an internet company and online consumer electronics retailer in China.
10001+ employees
H1B Sponsorship
JD.COM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (5)
2021 (18)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$6.83BKey Investors
GoogleDST GlobalOntario Teachers' Pension Plan
2024-05-21Post Ipo Debt· $2B
2021-12-28Post Ipo Debt· $2B
2020-10-12Post Ipo Equity
Leadership Team
Sandy Xu
Chief Executive Officer and Executive Director
Sidney Huang
CFO
Recent News
South China Morning Post
2026-01-16
Company data provided by crunchbase