National Association of Insurance Commissioners (NAIC) · 14 hours ago
Customer Service Analyst I - NIPR
United States
Full-time
Remote
Entry Level
$28.17/hr - $31.94/hr
1+ years expThe National Insurance Producer Registry (NIPR) is seeking a dedicated individual for the role of Customer Service Analyst I. This position involves providing first-level technical support for NIPR software applications and customer service to various stakeholders, including state regulators and insurance professionals.
EducationInsuranceNon Profit
No H1B
Responsibilities
Provides first-level technical support of NIPR software applications, data, products, and services to state regulators, insurance producers, insurance company representatives, and NIPR staff
Communicates professionally utilizing written and verbal communication to state regulators, insurance producers, insurance company representatives, and NIPR, NAIC staff
Documents electronic records of service requests
Provides customer support for NIPR software applications, data, products, and services to all NIPR customers, including NIPR Contract Customers, Individual producers or adjusters, state regulators, insurance company representatives, and NIPR or NAIC staff
User access and administration
Qualification
Required
Basic working knowledge of the use of computers and computer software for e-mail and internet browsing is required
Demonstrated or verifiable ability to accept, process, and follow through tactfully on inquiries, issues, or complaints from identified users is required, as well as the ability to escalate and involve management on customer service issues when required
Ability to have reached or to quickly reach a level enabling the analyst to resolve service requests with minimal referrals to other second level NIPR support staff
Ability to follow up with appropriate NIPR resources on outstanding open service requests to provide timely and accurate resolutions
Ability to read, write and interpret documents such as reports, procedural manuals, policies, instructions, and business correspondence/memos
Ability to effectively communicate with customers and fellow employees at all levels
Excellent verbal and written communication skills
High level of attentiveness to detail
Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year face –to-face or telephone Customer Service experience is required
Insurance experience working for an agency or related
A minimum of one year of call center experience is required
Preferred
Experience using Help Desk Reporting Software
Experience working and receiving training remotely/virtually
Benefits
Remote work schedule
Tuition reimbursement
Referral bonuses
Choice of insurance plans
Vacation buy-back
Adoption assistance
Parental leave
Employee recognition programs
Days off for community service
Student loan repayment program
Company
National Association of Insurance Commissioners (NAIC)
National Association Of Insurance Commisioner develop mobile applications. The mission of the NAIC is to assist state insurance regulator
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
James Woody
Chief Financial Officer
Jeffrey C. Johnston, CAE
Chief Regulatory Affairs Officer
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