Signal Security · 14 hours ago
Operations Coordinator
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
2+ years expSignal Security is looking for an Operations Coordinator who is self-motivated and results-driven to implement and manage the organization’s business activities. The role involves planning, coordinating, directing, and managing operations to ensure the business runs smoothly and effectively.
Security
Responsibilities
Operational KPIs responsibility and accountability: Labor Efficiencies (including overtime), Patrol Completions, Dedicated Shift Completions. Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days, Gross Profit Net Revenue Growth, Revenue per Owned pop, and Same customer sales
Directly responsible for the training, development and performance management of Coordinator and Branch managers, indirectly of Patrol, Dedicated, and Advanced Officers through the Signal training/onboarding process
Conducts daily review of urgent activities and client reports and addresses issues in the field or internally. Communicates information to Executive Director or Franchise Owner
Works to continuously improve the quality of service, operational efficiency, and processes
Monitors company policies and procedures through spot checks and consistent evaluations. Issues disciplinary action in accordance with the employee handbook
Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews
Conducts Quarterly Career Progression Meeting with all employees to review performance and career advancement interest and opportunities
Responsible for the maintenance of all Signal assets and equipment to ensure proper operating condition and brand standards
Responsible for validating any Signal equipment needs and managing the inventory as resources are needed. This could include but is not limited to vehicles, Segway(s), laptops, radios, and any other equipment used by the Franchise
Develop relationships with vendors and networking with new potential client partnerships
Performing final site assessments before services start to ensure all necessary information has been collected for a successful start
Coordinates with teams upstream and downstream to provide service-related input to assist in developing new processes and operational excellence
Host Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs
Qualification
Required
21 years of age or older
High school diploma or GED
2+ years or more in Management or a leadership capacity
Pass background check and drug test
Must have valid driver's license and a good driving record
Complete training modules within first month
Excellent organization, oral, and written communication skills
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
Must be able to move equipment weighing up to 20 pounds
Preferred
Bachelor's degree preferred
Benefits
Health insurance
Paid time off
Company
Signal Security
Signal Security specialised in the installation, maintenance and monitoring of electronic security systems.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase