Dahl Consulting · 18 hours ago
Customer Service Analyst
United States
Contract
Remote
Entry, Mid Level
$21/hr - $22/hr
2+ years expDahl Consulting is partnering with a global healthcare innovation leader to identify a Customer Service Analyst who will support customer operations within the U.S. market. This role involves managing customer issue resolution, analyzing payment behavior, and driving continuous process improvement.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Lead end-to-end customer issue resolution management and analysis for U.S. customer operations within an assigned business group
Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventive action plans
Partner with customers and internal stakeholders, including sales and business teams, to resolve delinquent accounts and improve customer outcomes
Perform proactive collections activities on past-due accounts in accordance with established credit policies using phone, email, and written communication
Conduct in-depth analysis of customer payment behavior and open accounts receivable items to develop effective resolution strategies
Deliver clear, professional written and verbal communication to ensure a positive customer experience
Build credibility and trust with customers and internal partners through timely, accurate issue resolution and detailed reporting
Contribute to productivity gains and continuous process improvement initiatives
Qualification
Required
Bachelor's degree (or higher) and a minimum of two (2) years of combined experience in finance, accounting, customer service, accounts receivable, accounts payable, or a related customer-facing role in a private, public, government, or military environment
Experience in accounts receivable, collections, customer service, or financial analysis
Knowledge of accounts receivable processes, customer payment behavior, and delinquency management
Ability to analyze financial data and identify root-cause issues
Strong written and verbal communication skills
Experience supporting continuous process improvement initiatives
Preferred
Direct experience in B2B collections
Experience with dispute management in an accounts receivable or credit environment
Knowledge of financial statement analysis, credit principles, negotiation, and financial counseling
Advanced proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Power BI
Strong organizational, analytical, and interpersonal skills
Demonstrated initiative in process improvement and change management efforts
Experience leading or participating in Lean Sigma projects, cross-functional teams, or similar continuous improvement initiatives
Benefits
Comprehensive benefits package
Company
Dahl Consulting
Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Valerie Doherty
CEO
Company data provided by crunchbase