Flexcar · 13 hours ago
Site Lead
San Jose, CA
Full-time
Onsite
Mid, Senior LevelFlexcar is completely reimagining car ownership with their innovative month-to-month car lease service. The Site Lead will oversee daily operations, ensuring operational excellence, cost control, and an exceptional member experience while managing the full performance of a Flexcar location.
AutomotiveCustomer ServiceRetail
Responsibilities
Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
Own the full performance of a Flexcar location — including hiring, training, and leading the team
Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
Ensure consistent execution across service, fleet, member experience, and inventory
Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards
Collaborate with HQ teams to implement new programs and identify operational improvements
Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs
Qualification
Required
Drive & Work Ethic – Brings urgency and energy every day. Excited about taking on additional responsibility
Pursuit of Excellence – Holds themselves to high standards. Never settles for 'good enough.' Takes pride in their work
People Skills – Communicates with clarity and empathy. Builds trust with customers and teammates in moments that matter
Coachable & Curious – Learns fast. Applies feedback quickly. Never satisfied—always looking to improve
Analytical Thinking – Comfortable with data and spreadsheets. Strong analytical and problem-solving skills
Grit & Humility – No job is beneath them. They jump in—whether it's troubleshooting a tech issue or washing a car
Do you have a clean and valid Driver's License?
Are you legally authorized to work in the U.S.?
Benefits
Flexible PTO policy.
Sick time is provided in accordance with California state law.
Benefit from a 401(k) plan with company match from day one.
Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly Pay
And other amazing perks!
Company
Flexcar
Flexcar is a vehicle subscription company that offers insurance and maintenance services.
Founded in 2021
201-500 employees
H1B Sponsorship
Flexcar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
Funding
Current Stage
Growth StageLeadership Team
Ryan Quinlan
Chief Operating Officer
Alisha Gandhi, MLER
Talent Acquisition Partner
Recent News
2025-01-29
GlobeNewswire News Room
2023-10-11
Company data provided by crunchbase